What is Reviewflowz?
A review management platform for customer-first software and digital companies. By sending an NPS, CSAT, or Star rating survey to customers, Reviewflowz is able to collect and distribute the feedback internally using Slack or Zapier. Users can then ask for a public review. The software helps to increase a company's review collection rate, and gather more qualitative feedback.
Users can also reply directly to reviews from Reviewflowz, or from Slack with smart access management rules. An AI - assisted reply can suggest replies to agents to save time, or AI - generated replies can be used for simple cases. The custom AI agent will reply in the right language, with the right tone, following a template defined by the user.
Through the review monitoring and analytics dashboard, the user can track reviews, ratings, and even rankings and get a bird's eye view of a company's online reputation. The inbuilt analytics will surface winning profiles and losing profiles, most mentioned topics, and access sentiment analysis over any topic.
Users can also reply directly to reviews from Reviewflowz, or from Slack with smart access management rules. An AI - assisted reply can suggest replies to agents to save time, or AI - generated replies can be used for simple cases. The custom AI agent will reply in the right language, with the right tone, following a template defined by the user.
Through the review monitoring and analytics dashboard, the user can track reviews, ratings, and even rankings and get a bird's eye view of a company's online reputation. The inbuilt analytics will surface winning profiles and losing profiles, most mentioned topics, and access sentiment analysis over any topic.