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Revinate Reviews

5 Ratings
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Score 9.4 out of 100

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Reviews (1-2 of 2)

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August 13, 2020

Revinate Helps Our Independent Hotel Increase ROI, Even Without All The Technical Bells & Whistles of Other CRMs

Tiffiny Costello | TrustRadius Reviewer
Tiffiny Costello
Score 9 out of 10
Vetted Review
Verified User
Review Source
Hotel Sorrento uses Revinate to monitor our reviews and send out email campaigns to our email list. We are able to generate brand.com traffic with the marketing side of Revinate and keep track of feedback from our guests on the Reputation side.
  • The audience segmentation is excellent. I use this the most since I create targeted, segmented campaigns.
  • Ease of use if you have experience with other email platforms.
  • Analytics reporting.
  • The email design area is a little cumbersome at times.
  • I wish there was a way to create Landing Pages linked to automations like Mailchimp has, that I could then add to our website via HTML code or integration.
  • I wish I could integrate Revinate with Facebook Ads so I could optimize my lead gen efforts.
• Excellent for sending out sales campaigns.
• Drip email features are great.
• The automations are great.
• If someone outside the hotel/hospitality industry asked about Revinate, I would likely recommend a different CRM.
Read Tiffiny Costello's full review
February 28, 2018

Revinate is a Vital Guest Service Tool

Stephanie MacMillan | TrustRadius Reviewer
Stephanie MacMillan
Score 10 out of 10
Vetted Review
Verified User
Review Source
Revinate is used across all of the Wyndham Organization. Our specific hotel uses it within every department to monitor and maintain guest service standards. We monitor many different departments using Revinate and how those departments are performing in the eyes of our guests and conference clients.
  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.
Read Stephanie MacMillan's full review

Revinate Scorecard Summary

Likelihood to Recommend (5)
9.4

What is Revinate?

Revinate is a hotel reputation management tool, with email marketing tools, surveys for customer feedback (to drive reviews to Google and TripAdvisor), and a dashboard to monitor all online reviews and social media mentions.
Categories:  Consumer Ratings & Reviews,  Email Marketing,  Social Media Monitoring,  Hotel Management

Revinate Technical Details

Operating Systems: Unspecified
Mobile Application:No