Revinate is a Vital Guest Service Tool
February 28, 2018

Revinate is a Vital Guest Service Tool

Stephanie MacMillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Revinate

Revinate is used across all of the Wyndham Organization. Our specific hotel uses it within every department to monitor and maintain guest service standards. We monitor many different departments using Revinate and how those departments are performing in the eyes of our guests and conference clients.
  • Filters all guests reviews into one place.
  • Allows us to respond to guest reviews easily.
  • Revinate has a multitude of reporting options and functionality that allow us to dig down to key areas of interest.
  • Streamline how we answer reviews further. I feel like we should not have to log into Revinate and log into third party sites to answer reviews. Revinate would have partnerships with these third parties to streamline the review answering process.
  • I also don't like how Revinate will not give direct access to Wyndham franchise users. We have to log into a MyPortal account and then into Revinate using the MyPortal link. It would be more efficient to have direct access and capabilities.
  • Make your report creation area user-friendly. You don't offer much training or help assistance in learning to create reports.
  • I would not know this financial information directly.
  • I can tell you that Revinate is a vital tool in tracking all the possible reviews being sent in my our guests. We receive over 600 reviews per month from outlets all over the web and this program helps us monitor all of them in one place.
  • We receive data from all over (i.e., Orbitz, Expedia, Travelocity, WynReview, TripAdvisor, Google, etc.)
30 - We have Revinate users from all over our organization from Regional Managers to Housekeeping Directors to Front Office Managers and Food & Beverage Directors. Our Chief Engineer uses it to monitor what guests are saying about room maintenance. Revinate is used across the board in our organization and assists us in keeping up to date with everything we may not being seeing our experiencing ourselves.
Survey Monkey pales in comparison to Revinate because of the depths Revinate has to offer. Survey Monkey is good for surface level tallying if you can get your client to fill out the surveys. But again, it is a simple survey tool wheres Revinate offers in depth analysis.
Revinate is very appropriate for any business that monitors, answers and utilizes guest or customer reviews on a daily basis. It assists with drilling down to core areas that a business either excels in or the opposite: does poorly. It is a great tool to track your scores and what people are saying about your product and service. Adversely, it is not appropriate for businesses that do not need the ability to track guest reviews and scores.