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Reward Gateway

Score8.2 out of 10

12 Reviews and Ratings

What is Reward Gateway?

The Reward Gateway Employee Engagement Platform is designed to help HR teams centralize and promote key organizational initiatives. From employee discounts and perks to reward and recognition, wellbeing resources, and internal communications, the Reward Gateway platform can be customized with existing or new tools to support employee engagement. Reward Gateway expanded its employee recognition capabilities through the acquisition of Fond (Fond Technologies, Inc.), integrating Fond’s peer-to-peer recognition feeds, service award tracking, and global rewards redemption catalog directly into the platform. In May 2023, Reward Gateway was acquired by global employee benefits firm Edenred for £1.15 billion ($1.43 billion) and now operates as an Edenred brand within Edenred's global employee engagement portfolio.

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Categories & Use Cases

Media

Screenshot of This is the Krispy Kreme SmartHub® - fully branded to them as The KK Mixer.

Screenshot of This is the Krispy Kreme SmartHub® - fully branded to them as The KK Mixer.

Reward Gateway Reviews

What users are saying about Reward Gateway.
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Very Fond of Fond!

Incentivized
Jarrod MobleyView profile
Emerging Markets Sales Executive in Sales at Paylocity (1001-5000 employees)

Use Cases and Deployment Scope

Fond is being used as an employee benefit and reward program. It is a great way to incentivize sales contests as well as perks for employees including discounts in hotels, products, etc. it’s a much easier way to track awards versus having employees expense or doing out of pocket. Also, a great benefit to creating a positive feeling toward the employer.

Pros

  • Employee perks
  • Rewards
  • Gift cards

Cons

  • More travel perks
  • Fond debit card
  • More products

Most Important Features

  • Gift card options
  • Vacation perks
  • Food discounts

Return on Investment

  • Increased morale
  • Sales performance
  • Client satisfaction

Other Software Used

Motus, Paylocity, Xactly Commission Expense Accounting (CEA)

Reward Gateway - No better way to engage with your employees!

Incentivized
Stefany Chadbon-Hooke, SPHR, SHRM-SCP (she/her)View profile
Vice President, Human Resources in Human Resources at SafeAmerica Credit Union (51-200 employees)

Pros

  • Flexibility to scale to tackle growth and our company's needs
  • Easy of use for everyone
  • Dedicated Client Success Manager who meets with you bi-weekly
  • Dedicated support available anytime and very knowledgable
  • They create opportunities for us to recognize staff - creating marketing and visuals at no cost
  • They are actively invested in the engagment and outcomes of your organization

Cons

  • The SmartHub is a bit intimidating BUT end users don't really have to modify it unless they want to, I try not to and my account manager helps with changes.
  • There are honestly no negatives, the platform is amazing

Return on Investment

  • Increased transparancy throughout the organization
  • Better, more immediate communications
  • Increased comradery between department
  • Recognition is immediate
  • improved cultural alignment

Other Software Used

ADP TotalSource, SurveyMonkey Engage

Excellent communications and social recognition platform

Incentivized
Phil BurgessView profile
Chief People Officer in Human Resources at C Space (201-500 employees)

Pros

  • Integrates well with other software platforms (e.g. our HR system).
  • Easy to implement.
  • Very user-friendly interface.

Cons

  • More community functionality.
  • Ability to upload videos to conversation threads.

Return on Investment

  • Helped us to simplify communications out to the business.
  • Cost savings as we were able to streamline several needs into one platform (communication & recognition).
  • Improved employee engagement (due to better comms and stronger culture of recognition).

Very fond of Fond!

Incentivized
Logan Brecklin
System Protection Engineer in Engineering at American Transmission Company (201-500 employees)

Use Cases and Deployment Scope

Fond is being used by our entire organization and has made employees more engaged with all facets of the workplace. The Fond points system is regularly used to encourage involvement in office functions (such as raffles for United Way Fundraisers), motivates employees to manage and contribute through volunteer clubs (such as the ATC Green Team), and recognizes employees who excel in their job functions.

Pros

  • Provides a long list of alternatives that make it easy to use your Fond points for the product/services you truly care about.
  • Very easy to redeem; select what you want to receive, and click redeem with the points/dollars requested. Typically, gift cards are provided within seconds.
  • Regularly rotate offerings so that you have many options throughout the year.

Cons

  • The filtering capability on Fond can be improved.
  • Discounts versus gift cards/vouchers are hard to delineate sometimes.
  • There are a number of offers that remain that I'm not interested in. Hard to find the offers I want to use.

Return on Investment

  • More employee engagement
  • Company culture improvement
  • Recognition of accomplishments

Other Software Used

Microsoft Teams, Bluebeam Revu, Workday Human Capital Management

Check Out Fond!

Incentivized
Hayden DanielsonView profile
National Sales Support Representative in Sales at Paylocity (201-500 employees)

Use Cases and Deployment Scope

While I was at Paylocity, they used it as a rewards system throughout the entire organization. You had opportunities to earn Fond money and exchange it for company merchandise, gift cards, and other goods on the Fond website. It provided a great online way to recognize others for their hard work and it could readily be exchanged as soon as the managers gave you your points.

Pros

  • Fond had so many options to choose from when selecting what you wanted to receive, from gift cards to tech to even local getaways.
  • The site itself was very user friendly and easy to navigate. I didn't have any trouble finding or selecting exactly what I wanted.
  • From management's perspective, I heard that it was also very easy to award points to team members.

Cons

  • When first trying to select a gift card, I'd get an occasional error message, but other than that, it was pretty easy to use.
  • Getting more widespread with the types of awards that users can redeem is always a plus!
  • This may have changed since I last used Fond, but last time I tried using the system, the total points you had were tucked away in a somewhat obscure location.

Return on Investment

  • It provided a good amount of competition within the organization to earn more Fond bucks as an extra reward on top of our sales commission.
  • Like I mentioned before, management wasn't having to spend an overwhelming amount of time trying to figure out rewards when we could use Fond instead.
  • The rewards we could redeem were adequate and encompassed a wide range of hobbies and wants.

Alternatives Considered

Kudos

Other Software Used

Tovuti LMS, Google Domains, Google Drive, Toggl, HubSpot CRM

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