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Riverside.fm Reviews and Ratings

Rating: 9.4 out of 10
Score
9.4 out of 10

Community insights

TrustRadius Insights for Riverside.fm are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and efficient platform: Users highly recommend Riverside, considering it the best in its class. They find it reliable and efficient, improving workflow for interviews and allowing easy login for interviewees. The platform seamlessly facilitates recording multiple people in different locations, with or without video, offering high-definition downloads. This feature is appreciated by users who value the convenience and flexibility it provides.

Seamless facilitation of remote recordings: The platform seamlessly facilitates recording multiple people in different locations, with or without video, offering high-definition downloads. This feature is appreciated by users who value the convenience and flexibility it provides.

Real-time monitoring of connections: Users appreciate the real-time monitoring of connections on Riverside, which allows them to ensure a smooth recording experience. This feature helps them focus on content without worrying about technical issues.

Reviews

3 Reviews

Imperfect but very promising!

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Riverside.fm is the new technology partner with Spotify for Podcasters, replacing their native tools with a robust platform incorporating video and audio recording, editing, transcribing, and more. Because of this integration, I have begun using Riverside.fm to create podcast episodes for my show, Discover Music With AnEarful, which seeks to shine a light on the finest music of our time through samples from recent releases.

Pros

  • Great looking platform with a handsome layout.
  • Makes it easy to invite interviewees into your "studio"
  • Provides livestream capabilities

Cons

  • Unable to upload multiple files at once
  • For the beginner, while the layout looks good it is somewhat opaque as to how to get started
  • Free account features an immovable tile asking for $15/month.

Likelihood to Recommend

While Riverside.fm is good for creating videos, it's less well-positioned to create audio-only shows.

JS
Jeremy Shatan
Director, Proposal Development at Mount Sinai Health System (10,001+ employees)
Vetted Review
Riverside.fm
1 year of experience
View profile

Great product. WORST support I've ever seen.

Rating: 1 out of 10

Use Cases and Deployment Scope

For making podcasts and distributing them. Riverside helps me conduct remote podcasting and their platform actually does a great job of giving me all the tools I need to edit, produce and distribute it.

Pros

  • Recording Podcasts
  • Editing Podcasts
  • Distributing Podcasts

Cons

  • Account management is next to nothing
  • Support is the worst I've ever come across.

Likelihood to Recommend

Their platform is great. In my opinion, their service is TERRIBLE. All I wanted was for them to change out my login with a new password and it was like pulling teeth! Weeks go by and you know how you get the sense that they don't even READ your initial complain? And then they ask you a bunch of questions after that? That was happening ALL the time. I had to CONTINUALLY reframe the problem for them. So you can tell where their priorities are. On their website it reads: "Meet our mind-blowing support team" - They need to swap 'mind-blowing' out with 'brain-boiling'. If you're looking to be left in the dark with a product that again, is pretty good, then Riverside is for you.

TB
Tim Bray
Owner in Corporate at The Art of Approach (1-10 employees)
Vetted Review
Riverside.fm
1 year of experience

Riverside.fm is the best product for getting good video over the internet.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use Riverside.fm when recording content with remote guests. When recording with all employees, I can have a system and a location for them to record on their own camera and upload the file so that I can download and have all recordings in one place to edit the episode. When we have a guest on I want the process to be as easy for them as possible, so using Riverside.fm I can send them a link for them to connect, and once they are done and their file is uploaded, they can disconnect and don't have to worry about anything else.

Pros

  • very easy to use
  • great to have all video files in one location automatically
  • the backup audio files are perfect to download and make sure all files are synced up for editing
  • it's easy to get on as a producer and be there to help everyone else who is recording without being recorded myself.

Cons

  • I have had some times where there are video glitches, and I have been told that it could be because of other software running. It would be good if the software were more robust and able to more consistently get smooth video.
  • I have had a couple instances of people being kicked off and their video files were not recoverable.

Likelihood to Recommend

Riverside.fm is well suited for video content that you are recording ahead of time in order to edit and release where you are inviting people to participate that are not part of your organization. You can send them a link and they just have to go to the website and be in the conversation. There is no software to download and they do not have to worry about handling their video files after they are done.

SP
Seth Paine
Web & Media Developer at The Coming Home Network International (11-50 employees)
Vetted Review
Riverside.fm
1 year of experience
View profile