Item: Riverside.fm
Rating: 1
Author: Tim Bray

Use Cases and Deployment Scope

For making podcasts and distributing them. Riverside helps me conduct remote podcasting and their platform actually does a great job of giving me all the tools I need to edit, produce and distribute it.

Pros and Cons

Recording Podcasts
Editing Podcasts
Distributing Podcasts

Account management is next to nothing
Support is the worst I've ever come across.

Return on Investment

Since I need their platform, which again is actually pretty good, I had to waste money to sign up again, so that I had a workable password.
from experience, wasted weeks of going back and forth with their support team - throwing off my podcast schedule.

Key Insights

Do you think Riverside.fm delivers good value for the price?

Yes

Are you happy with Riverside.fm's feature set?

Yes

Did Riverside.fm live up to sales and marketing promises?

Did implementation of Riverside.fm go as expected?

Would you buy Riverside.fm again?

Yes

Likelihood to Recommend

Their platform is great. In my opinion, their service is TERRIBLE. All I wanted was for them to change out my login with a new password and it was like pulling teeth! Weeks go by and you know how you get the sense that they don't even READ your initial complain? And then they ask you a bunch of questions after that? That was happening ALL the time. I had to CONTINUALLY reframe the problem for them. So you can tell where their priorities are. On their website it reads: "Meet our mind-blowing support team" - They need to swap 'mind-blowing' out with 'brain-boiling'. If you're looking to be left in the dark with a product that again, is pretty good, then Riverside is for you.

Great product. WORST support I've ever seen.

Software Version

Overall Satisfaction with Riverside.fm