RMail Reviews and Ratings

Rating: 10 out of 10

Score

10 out of 10

Community insights

TrustRadius Insights for RMail are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

RMail is a versatile tool that allows users to send encrypted emails, making it the preferred choice for both internal and client communication. Many users find it particularly valuable in industries with strict compliance regulations, such as healthcare. For instance, a managed service provider for dentists relies on RMail to ensure HIPAA compliance when communicating sensitive patient information. The software seamlessly integrates with Outlook or Gmail through Chrome, making it easy to use for various dental practices and internal communication needs.

One of the key use cases of RMail is its ability to address situations where a regular email falls short. Users often rely on the software to confirm the receipt of important documents or legally sensitive information. With RMail's advanced email tracking feature, users can verify that specific emails were delivered and opened by specific times, providing them with peace of mind. This level of security and compliance makes it an ideal choice for both internal and external communications.

Users appreciate that RMail minimizes their efforts while solving their problems effectively. It provides a secure platform to communicate sensitive information, including patients' medical records, ensuring that they are delivered and opened securely. Whether it's securing confidential documents or complying with industry regulations, RMail offers users a reliable solution for their communication needs.

Reviews

7 Reviews

Simple solution to HIPAA Privacy Rule compliance for a small practice

Rating: 10 out of 10

Incentivized

May 14, 2022

Use Cases and Deployment Scope

I use RMail to send encrypted emails with my company Gmail account.

Pros

Secures email in a way that is not annoying to recipients.
Converts attachments to pdf
Provides proof of sending
Provides proof of receipt

Cons

Some Gmail add ons/extensions don't work with RMail.
I'm not sure it can be integrated with gmail without Chrome or Outlook.
More features would be cool.

Likelihood to Recommend

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.

Laura Brown

Psychologist at Forensic Psychology LLC (1-10 employees)

Vetted Review

2 years of experience

View profile

RMail has helped me solve my problems in no time.

Rating: 10 out of 10

Incentivized

April 6, 2022

Use Cases and Deployment Scope

RMail has been thoroughly designed to solve all our problems with little to no effort, it makes us happy to have found a solution that works just like we need.

Pros

Email branding and customization
Compliance
Advanced threat protection

Cons

There is nothing I don't like so far.

Likelihood to Recommend

Every time any question, suggestion, or idea of improvement has come up to mind, RPost's customer success team has heard us and delivered as soon as possible. There is so much more to RMail, and it keeps growing and improving day by day.

Verified User

Account Manager in Customer Service (10,001+ employees)

Vetted Review

5 years of experience

RMail offers the best features in the market

Rating: 10 out of 10

Incentivized

April 2, 2022

Use Cases and Deployment Scope

We use RMail in situations which involve sensitive information such as patients´ medical records, or even internal use. We mainly use RMail to secure our communications, and also to be certain that these emails are being delivered and opened.

Pros

Email Encryption
Email Tracking
Secure File Sharing

Cons

Sometimes translations to other languages do not work well

Likelihood to Recommend

Now I send everything through RMail. We mostly work with long forms with sensitive information, and it helps me feel secured, knowing that I can send any file without compromising any patient information.

Verified User

Account Manager in Corporate (5001-10,000 employees)

Vetted Review

3 years of experience

Secure, agile and compliant communications at an affordable price

Rating: 10 out of 10

Incentivized

April 1, 2022

Use Cases and Deployment Scope

We needed a secure and compliant way to internally and externally communicate, and work with sensitive information, and we were looking for a service that gave us peace of mind.. and we found it in RMail!

Pros

Encryption
Tracking
Large File Share

Cons

RMail has fulfilled all my expectations, there is no improvement I can see so far.

Likelihood to Recommend

I find RMail to be the best tool when wanting to communicate with partners. We manage sensitive information, and RMail has helped us secure it and prevent any possible leaks.

Verified User

Administrator in Marketing (51-200 employees)

Vetted Review

10 years of experience

RMail - Essential E-mail Tracking for Attorneys and Others Needing Proof of Electronic Delivery

Rating: 10 out of 10

Incentivized

February 7, 2022

Use Cases and Deployment Scope

I use RMail in situations where a typical e-mail will simply be insufficient. Examples of such situations include where I need to confirm that a specific document, a notice of a deadline, other notice, or other legally sensitive information was received by one or more recipients, and in certain exceptional cases, that a specific e-mail was delivered and opened by specific times. Essentially, I use it as an advanced e-mail tracker.

Pros

E-mail tracking.
Providing a detailed record of receipt.
Providing digital timestamps as to when messages are sent.
Recording responses/replies to certain e-mails.

Cons

Program plug-in crashes on occasion.
Issues can arise if your computer's clock is not synced to RMail's time servers.
Setup was initially tedious (but has gotten much better since 2019).

Likelihood to Recommend

The best scenario for when RMail is appropriate occurs when you wish to protect against someone claiming that he/she never received an important e-mail and/or important attachments. A variant of this is where you wish to establish that someone is "ghosting" you or simply has chosen not to respond when he/she should be responding. A situation where RMail is less appropriate occurs when you wish to send a simple, friendly e-mail to someone who is expecting a response. Here, using RMail is overkill.

Elan Weinreb

Managing Member, Mediator, and Arbitrator in Legal at The Weinreb Law Firm, PLLC (1-10 employees)

Vetted Review

6 years of experience

RMail is a HIPAA-complaint encrypted email offering that is easy on recipients

Rating: 9 out of 10

Incentivized

June 5, 2018

Use Cases and Deployment Scope

We use RMail internally and for our clients. We are a managed service provider to dentists, who have to abide by HIPAA regulations. RMail is the way we prefer to send encrypted email compliantly and securely. It's very easy to use, since it plugs into Outlook or Gmail through Chrome, and it works in all of our dental practices, as well as for our own internal use.

Pros

Read receipts tell you the time a message was actually opened
The electronic signature feature is nice, and usually not included with these types of services
Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
Recipients do have the option of creating an account, but generally they don't need to
Outlook integration is very easy to set up
Gmail integration within Chrome is pretty amazing

Cons

I think the support is a little impersonal. You never get a name, it's always signed "Rpost Support"
Sometimes RMail doesn't work with third party apps that utilize Outlook to send messages.

Likelihood to Recommend

RMail is perfect if you are looking for HIPAA complaint way to send patient information securely. The tracking of each message is required by HIPAA, and it is also supplied by RMail. Also, you can submit an email for electronic signature, which saves a ton of time waiting for snail-mail. Our clients tend to love RMail, because they're usually changing from something else that ends up generating a lot of calls from people who can't open their emails - RMail solves this by utilizing the TLS technology

Dan Gospe

Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (1-10 employees)

Vetted Review

Reseller

4 years of experience

View profile

Great service for important or legal messages

Rating: 10 out of 10

Incentivized

January 7, 2014

Pros

Have used it in legal matters where proof of email receipt was important.
It catches recipients' attention. They seem to know that they're on the spot.
Very easy to use. Requires no special software. Can use with any email programs.

Cons

RPost is integrated into leading corporate enterprise email systems but not into ordinary email client software. I would like to see it integrated into my email client (which has less than 2% of the email software market). But it's still easy to use otherwise, so this is a minor point.
RPost, as I understand it, keeps no records of one's emails or deliveries. So it's up to me to keep the records (emails sent and received). This isn't a problem for me, but it might be for some people.

Likelihood to Recommend

It's a very easy system to use without any special software. However, it's worthwhile taking the time to understand the RPost system so that you don't make mistakes, such as not getting and not archiving your RPost verifications. In addition, if you use an enterprise email system, you may find that RPost is already integrated into it.

RPost works well for situations where you would send registered mail, that is, important or legal communications. Since it is considerably less trouble than sending registered mail, one is inclined to use it more often. For instance, for certain transactions you might want to send every email via RPost instead of just the most crucial emails.

Joseph Sinclair

Owner in Corporate at RealEstateInvestmentCenter.com (1-10 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

RMail is a HIPAA-complaint encrypted email offering that is easy on recipients

Rating: 9 out of 10

Incentivized

June 5, 2018

Use Cases and Deployment Scope

Pros

Read receipts tell you the time a message was actually opened
The electronic signature feature is nice, and usually not included with these types of services
Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
Recipients do have the option of creating an account, but generally they don't need to
Outlook integration is very easy to set up
Gmail integration within Chrome is pretty amazing

Cons

I think the support is a little impersonal. You never get a name, it's always signed "Rpost Support"
Sometimes RMail doesn't work with third party apps that utilize Outlook to send messages.

Likelihood to Recommend

Dan Gospe

Chief Operating Officer, and HIPAA Privacy Officer in Information Technology at dmi Networking (1-10 employees)

Vetted Review

Reseller

4 years of experience

View profile