RMail - Essential E-mail Tracking for Attorneys and Others Needing Proof of Electronic Delivery
February 07, 2022

RMail - Essential E-mail Tracking for Attorneys and Others Needing Proof of Electronic Delivery

Elan Weinreb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with RMail

I use RMail in situations where a typical e-mail will simply be insufficient. Examples of such situations include where I need to confirm that a specific document, a notice of a deadline, other notice, or other legally sensitive information was received by one or more recipients, and in certain exceptional cases, that a specific e-mail was delivered and opened by specific times. Essentially, I use it as an advanced e-mail tracker.
  • E-mail tracking.
  • Providing a detailed record of receipt.
  • Providing digital timestamps as to when messages are sent.
  • Recording responses/replies to certain e-mails.
  • Program plug-in crashes on occasion.
  • Issues can arise if your computer's clock is not synced to RMail's time servers.
  • Setup was initially tedious (but has gotten much better since 2019).
  • E-mail tracking.
  • Proof of delivery that can hold up in court if corroborated by expert testimony.
  • Digital timestamps.
  • It has simplified invoicing, cutting down on the time that I need to dedicate to it and other administrative tasks.
  • It has provided peace of mind to my clients when they want to know the status of a sent e-mail.
  • It has provided time savings in drafting motions.
RMail has an add-on module for e-signing documents, but Adobe Sign's is just easier to use. However, if I need to combine sending an e-mail that has to be tracked along with an e-signed document, then RMail clearly wins out over using Adobe Sign. The latter is designed to track electronic signatures only, not to track when e-mails are received.

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The best scenario for when RMail is appropriate occurs when you wish to protect against someone claiming that he/she never received an important e-mail and/or important attachments. A variant of this is where you wish to establish that someone is "ghosting" you or simply has chosen not to respond when he/she should be responding. A situation where RMail is less appropriate occurs when you wish to send a simple, friendly e-mail to someone who is expecting a response. Here, using RMail is overkill.