RXNT Mostly Good with Some Flaws
Use Cases and Deployment Scope
I primarily use RXNT to create medical notes and write prescriptions. Used for intake and follow-up. There are no real issues with RXNT at this time. Although not used for billing, the documents section of RXNT is useful, as that is where we upload labs for review. This way, other prescribers can view them as well.
Pros
- Easily create intake notes
- Easily create follow up notes
- Easily upload labs for review
Cons
- Since my last review, there have been significant problems with RXNT. The first being that after the new year, I was unable to send controlled substance prescriptions. The solution turned out to be an obscure and arcane issue that was difficult to resolve
- Second, RXNT added additional steps for authentication when signing but completely bungled the roll out, informing users with only one pop-up informational box on a Monday morning with no follow up nor any advice on how to manage this change. The result was that my entire organization was unable to access RXNT for several days on Friday after they made the change.
- Third is RXNT's collective response to the second problem, namely that no one could access the program, meaning we could not view past notes for patients nor prescribe medications. They took almost half a day even to respond to our multiple complaints and requests for help. When they finally responded, their suggestions were completely useless and we remained unable to use the program. Fortunately, our CEO figured out how to access the program over the weekend. However, that meant that many of us had to work over the weekend to complete our notes and prescribe meds. Of note, we did not get a single response from RXNT over the weekend, in spite of multiple emails.
- Fourth, RXNT offered absolutely no apologies or accountability for their actions. They excused themselves from failing to respond to our emails and requests by noting that they had only 20 IT staff on hand for the roll out of the changes noted above, for which they seemed to have failed to plan for any issues. They made nothing but excuses, blaming us for their poor planning.
- Fifth, after our CEO chastised them for their entirely unprofessional behavior and lack of caring for their customers, they assigned us a specific individual, whom they claimed would be responsive to us for any further difficulties. Well, we have had a number of further difficulties in logging in to RXNT and prescribing controlled substances, and the individual tasked with taking care of us was no more responsive or accountable than we had experienced before. She did not answer emails in a timely fashion, nor did she offer any useful assistance.
- Overall, we are very disappointed with RXNT, who have proved to be unprofessional, unaccountable, and incompetent.
Return on Investment
- Does not allow for easy access to the program
- Does not allow for easy prescribing
- Difficult to enter notes for patients
- Difficult to treat patients effectively due to lack of access to prior notes
- Creates numerous bottlenecks in work flow
Usability
Alternatives Considered
Epic
Other Software Used
Google Chrome, Safari, Shared Contacts for Gmail
