What is Salesforce Agentforce Service?
Salesforce Agentforce Service (formerly Salesforce Service Cloud) provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.
Categories & Use Cases
Videos
Screenshots
1 / 3
Screenshot of Workflows and Orchestration
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland |
| Supported Languages | English, French, Portuguese, Japanese, Spanish |
FAQs
What is Salesforce Agentforce Service?
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
How much does Salesforce Agentforce Service cost?
Salesforce Agentforce Service starts at $25.
What are Salesforce Agentforce Service's top competitors?
Helpdesk Pilot, discontinued, Freshdesk, and Verint Channel Automation are common alternatives for Salesforce Agentforce Service.
What is Salesforce Agentforce Service's best feature?
Reviewers rate Email support highest, with a score of 8.9.