Elegant, Simple with brutal usage into the online world!!!
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting …
Overview
What is Salesforce.org Education Cloud?
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
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Popular Features
- Student Data Security (5)9.292%
- Online Registration Management (5)8.787%
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Salesforce.org Education Cloud?
Education Cloud is a CRM platform that powers connected constituent experiences. It enables users to manage engagements with students, alumni, faculty & staff in one place. With products and solutions for recruitment & admissions, student experience, advancement, and operations, institutions can use Education Cloud across the entire education journey.
Education Cloud is built on top of the Salesforce CRM. Institutions not only have access to purpose-built education products and solutions but also tools like Tableau, Mulesoft, and now Slack to power the digital campus.
The Education Cloud enables institutions to customize the platform, including leveraging integrations from the ecosystem of partner apps available on the AppExchange, the Salesforce enterprise cloud marketplace.
Salesforce.org Education Cloud Screenshots
Salesforce.org Education Cloud Competitors
Salesforce.org Education Cloud Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
Ellucian Elevate, Anthology Encompass, and Slate for Admissions are common alternatives for Salesforce.org Education Cloud.
Reviewers rate District Communications, such as messaging and alerting highest, with a score of 10.
The most common users of Salesforce.org Education Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(21)Attribute Ratings
Reviews
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January 28, 2022
Elegant, Simple with brutal usage into the online world!!!
As a guest teacher, Customer 360 solution helps me to maintain each students portfolio into one big bucket and i can see who is getting better or whose not over the solution at a glance. Each and every students can be paid attention to my classes and their careers through that too. And i think, for an educational institute, this solution is the best in the business to maintain online classes in this pandemics.
- Students/Customers portfolio management
- Assigning new task or the new offers for customers
- view own resources to the eyes of customer
- Server crashes frequently
- Portfolio or receipt should be more graphical than detailed
- Sometimes adding more customer/ students into inventory is a difficult job
January 28, 2022
New to Salesforce and I like it
We use [Salesforce.org] to communicate with external applicants, collect application materials, set deadlines, assign applications to reviewers, and communicate with all applicants. Many of our staff members have access. We also use Salesforce to support our many forms around student information, including program of study, change of degree, adding additional degrees or certificates, and we have more forms being developed.
- Transfer information
- Seamless user experience
- Customer suppor
- Talking to more software programs
- Communicate about license requirements
- Notify before deactivating users
January 25, 2022
Wonderfully impactful product!
Salesforce.org Education Cloud allows more of a connectivity and efficiency in the overall workflow. It allows both administrators and students to connect virtually and provide their users with absolutely every tool they need to succeed. I supported others who actively used the product and saw first hand how beneficial it was for users on both ends of the spectrum.
- Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
- Allows administrators to manage reports efficiently.
- Students can stay on task and organized with the look of the Education Cloud.
- I think the display of the cloud for students can seem a bit intimidating at first.
- I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
- Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
December 08, 2021
Salesforce Education Cloud: A great tool for businesses too.
It has been used for managing the internal courses in terms of employees education. It has been a helpful tool hence it has allowed us to keep track of all our employees paces in terms of their mandatory and optional courses and licenses. It has also made [it easy to communicate] with them and [get] feedback.
- Student / Employee management
- Direct comunication
- Easy to use
- It requires a bit of knowledge in order to make it work
- It is hard to modify the initial presets for customization
- It does not allow you to work offline
November 24, 2021
Salesforce Education Cloud
Educating myself in the different software on the market and how we can possibly or potentially apply this within our organization.
- Online
- Remotely accessible from anywhere.
- I think they are on track, as this will be the future.
We consult with clients on their CRM needs and implement Salesforce EDA if it is a good fit for their needs. Other options may include the other nonprofit offerings from Salesforce (formerly Salesforce.org).
- Extensibility - Implement your custom needs in the database.
- Scalability - Your database grows with your student/alumni population.
- Integration - Integrate with your SIS via many middleware.
- Reporting - All of Salesforce's reporting capabilities.
- Reports - Comes with no out of the box reports.
- OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
- Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.
October 30, 2019
Great platform for higher education
SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.
- Completely customize our org the way we need it to function.
- The amount of flexibility and potential for integration is staggering.
- The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
- The platform is massive making it hard to make decisions at times.
- It can be a bit challenging for new staff and team members to learn.
- Creating reports can be challenging the first time around.
SF for Higher Ed is used at my former employer to manage incoming leads throughout the sales cycle. New student inquiries would come in through SF and then move through the enrollment process. They would then be managed by their academic advisor and SF housed their grades and attendance throughout their time as a student.
- Manage grades.
- Manage leads through enrollment cycle.
- Manage attendance.
- Provide more insight into leads.
- When something is modified by another while you're modifying it, it will not save.
- Requirements to move on with opportunities can be confusing.
January 18, 2019
Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.
Who uses it and for what:
- Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.
- Student advisors: once students are enrolled, they use the Contact and Opportunities objects to track student success in their programs, also recording all conversation information/notes.
- Account management: our account managers track holistic student success data to track account health.
- Management/leadership: we are a company driven by our student's success. We use Salesforce for Higher Ed to know how we're performing as a company. Our students' success is directly our success.
- Track groups of students via an individual object: via lead or contact, but not by tracking students via both.
- Compare the performance of your team members via reports and dashboards.
- Limit permissions of people or groups of people.
- It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
- Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
- Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
January 15, 2019
Salesforce HEDA - Liberal Arts College
Salesforce for Higher Education is the primary CRM for enrollment management, student retention, academic support services, and residence life staff. It functions as the primary one-to-one student communication tool for revenue generation reliant on incoming student tuition to fund 90% of the university budget. Built to serve the entire institution, Salesforce for Higher Education has gradually been rolled-out to areas of the university needing a CRM tool.
- One-to-one communication for all higher education constituents.
- Relationship networking to identify potential contact and organizational affiliations.
- Data collection and analysis of student engagement history.
- Lack of university advancement data architecture.
- Data storage needs to grow exponentially as the database size grows quickly.
- Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.
January 08, 2019
Salesforce for Higher Ed is the Industry Standard in CRM
Salesforce for Higher Ed is currently being used for all of our enrollment management needs across both our undergraduate, graduate and adult education departments. This is being used for enrollment and marketing services for all of these programs. We were previously using another CRM, Hobsons, but discontinued that in late 2015 and haven't looked back.
- Great use of integrating across all aspects of enrollment.
- Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
- Reporting is fabulous inside of Salesforce.
- All of the Apps in the App Exchange.
- The administration is a full-time job for one or more people.
- Can be somewhat confusing for non-technical staff members.
- Expensive when you factor in other components and all that goes into the CRM.