Salsa Labs (discontinued)

We used Salsa Engage as our email and donation management system. This was tied to our CRM system.

For smaller organizations who don't have extensive data needs (i.e. not many audiences to segment) and who don't need robust reporting, this works great.

It is being used by our Development team for fundraising and keeping track of donors as well as our field team for advocacy/action alerts.

As someone without a programming/computer software background, I found it easy to use!

It is used as our donor software for donations and communications.

Donors cannot update their own information - credit cards, amount of donation, address information - and if we weren't already in it, it would be a deal-breaker.

We use Salsa Engage to email our supporters and create actions for our programming events.

Salsa Engage provides a robust interface to SalesForce--our primary CRM--allowing non-intervention synchronization to categorize supporters into groups for email communication. As we are only six months into our implementation, we have not found areas where it's not appropriate to use beyond nit-picky synchronization delays and smart group updates.

Right now we are in the process of using it to gather volunteer information and to improve our volunteer experience. We will be using its peer-to-peer tool. We use Salsa CRM to send out monthly newsletters and we also use it to send out automated emails. It has been easy and good looking to embed forms and donations forms to our website.

Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team.

I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.

Salsa CRM is utilized in our development office primarily. We do use Engage as our primary fundraising source. As we use Engage, we then push the donors very easily over to the CRM as constituents.

As I mentioned before, I was the decision maker for Salsa CRM. I worked in software prior to moving to nonprofit. I reviewed several software platforms. Salsa CRM was the most intuitive and met my needs as a whole.

Salsa CRM is being used by the Foundation, our fundraising subsidiary. We use the events module for a variety of special events hosted through the Foundation. Our Agency supports people with intellectual disabilities and behavioral health challenges through five individual subsidiary organizations with most of our services being provided in Allegheny County, Pennsylvania.

There are some small nonprofits that may not need all the functions provided by Salsa and/or the cost may be prohibitive for them. Nonprofits need to choose a software package that works best for their needs and functions that are most important to them. An organization that is membership based may not need the advanced fundraising tools provided by Salsa.

We use Salsa for organizing contacts and sending emails to potential donors to our non-profit organization. Salsa helped us organize our donors and keep track of their donation amounts, how often they donate, future donations, and monthly donations. It is an online service. The customer service was responsive and helpful. They also help guide you in setting up email campaigns and email series. There is quite a learning curve for using the software, and it takes several months to implement. It is somewhat user-friendly but requires some training. Salsa has several options to help customize needs to fit your particular company, and definitely allow for company growth. I would recommend Salsa, with the understanding that there is a learning curve.

Salsa CRM was a great software for managing a non-profit organization. I am confident it is appropriate for a non-profit situation, as I have not worked with a for-profit organization needing a database. I am not sure this is the best option; however, we were pleased with the features it allowed for managing a database.

My agency uses SalsaCRM daily to record donations, to research donors, to run mailing lists, and to analyze data. The product is easy to use. When contacting customer support, they are quick to connect with you, don't talk over you in tech-speak, and genuinely want to help you use the product to the fullest ability. We saved money from our previous CRM by switching over to SalsaCRM and are still very happy with it.

While my database size is considered medium-sized based on the number of constituents, I know of agencies with much smaller-sized donor bases and larger-sized donor bases that are equally as happy with it as I am. There are plenty of training tools, both on-demand and personalized training, for you to become familiar with the database.

We use the CRM to hold all of the addresses for our agency-wide mailings.

We are managing our database and fundraising. It has been amazing to streamline the two! We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record!

Salsa CRM serves nonprofits exclusively so it has been great for us, a small to mid-sized nonprofit. The solutions work to meet the unique needs of nonprofits and that has been incredibly helpful. We are thankful that the software is relatively user-friendly however, it takes quite a bit of training to utilize all of its features.