SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…
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The following is a quick overview of editions offered by other software in similar categories
IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand…
Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.
bots have actually made work easier by taking over the time-consuming, low-value tasks. It has stretched our engagements with our audiences through integration … flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks…
is software that I have used to manage my team's finances due to the high cost of material being purchased. The application of SAP has greatly helped my … suppliers inside the US. SAP is fundamental for ERP cost management. … SAP has helped me manage my teams cost in…
Bot connector doesn't get integrated with multiple messaging channels. Pricing can be made more competitive. Demos can be made more intuitive for customers … no pre-existing infrastructure. For the most part, the product delivers value on ROI.
For SAP customers, infra cost is less as they would already have SCP. It was easier to convince business
enrichments to have a global view of all enrichments for a group of entity values. Endpoint that manages gazettes.
High quality. High value. Less time spent on redundant tasks.
Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes Authentication process is not available within CAI
well as non-technical users. Free tier to develop different chatbots without cost -> easily able to start a proof of concept. Integratable with lots of different
There is a way better experience in SAP CAI than Ideta, and SAP was also cheaper and easier to deploy.
mistake during implementation. It had lots of positive impact on reducing cost and time on Level 1 support which is really commendable! Intelligent enterprise
limited. The pricing for reselling your chatbot is quite high, and therefore products for small customers will be expensive while the price normalizes for
impact. Positive impact in a reduction of call center personnel. The expensive cost of licensing of its paid version is negative.
tool for simple READ operations of a backend system, like checking product prices, sales delivery dates, list product items, but not very suitable for complex
Cost reductions for conversation handling.
intuitive, which is great for linear conversational experiences. Also the pricing model allows us to try it risk free with the client. That's it.
