Early product that gets the worm :)
October 01, 2019

Early product that gets the worm :)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

We've implemented tens of conversational assistants for various clients. Everybody, CTO to trainers used SAP CAI in order to integrate and maintain our clients' bots. We aim to automate customer care by handling easy but time consuming questions, which is done by the customer service team. We mainly use the NLU part.

Pros

  • Understading (NLU)
  • Connector
  • Entity

Cons

  • Transparency on NLU
  • Less customer service for the client
  • More opprotunities for us
I selected CAI because it performs better in the NLU, plus the connector is super easy to use. I haven't tried the bot builder but I saw it's super intuitive, which is great for linear conversational experiences. Also the pricing model allows us to try it risk free with the client. That's it.
I love the newsletters and the slack group - we always have access to someone from the team, which is appreciated. Maybe I want more feedback-loop opportunities. I've used a the product a lot and I've got some ideas on how to increase the quality of the platform, maybe an idea box?

Do you think SAP Conversational AI (discontinued) delivers good value for the price?

Yes

Are you happy with SAP Conversational AI (discontinued)'s feature set?

Yes

Did SAP Conversational AI (discontinued) live up to sales and marketing promises?

Yes

Did implementation of SAP Conversational AI (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Conversational AI (discontinued) again?

Yes

SAP Conversational AI is well suited in some specific scenarios like recurring and simple user requests or when you use the full potential of entities. You just have to train a specific pattern, and the magic really appears.
It's less appropriate when you have a lot of different questions, when you need a meta bot or when you don't have much training data.

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