SAP Conversational AI - Low code convenient natural language services
March 15, 2022

SAP Conversational AI - Low code convenient natural language services

Kunal Sonalkar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Conversational AI

SAP Conversational AI is primarily used in chatbots to help customers navigate different products in an e-commerce setting. It's low on code so it can be easily integrated with current systems or legacy systems. It provides an end-to-end bot-building platform to companies that want to start exploring new AI use cases.
  • Chatbots.
  • Text Processing.
  • Bot training and Bot testing.
  • Natural language processing features.
  • Bot connector doesn't get integrated with multiple messaging channels.
  • Pricing can be made more competitive.
  • Demos can be made more intuitive for customers with no prior experience.
  • Deploying chatbots is very easy.
  • Bot testing, analytics and connectivity is simple.
  • Companies can use this with no pre-existing infrastructure.
  • For the most part, the product delivers value on ROI.
The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Since SAP Conversational AI is a low code platform for chatbots, it is very appropriate for large-scale natural language processing, deploying chatbot systems, and training AI models efficiently. It gives the functionality for bot building, bot connectivity, bot analytics, and much more. The areas which aren't appropriate are the classical machine learning areas like regression, classification, etc.