TrustRadius: an HG Insights company

Smartsupp

Score9.8 out of 10

36 Reviews and Ratings

What is Smartsupp?

Smartsupp is a live chat software that was designed to help businesses improve conversion rates, grow sales and deliver great customer care. The platform offers both automated communication and chatbot AI order status checks which helps businesses streamline visitor requests through automation. Additionally, the software provides a personalized online shopping experience that helps businesses identify their customers' needs and turn webshop visitors into loyal customers.

Read more details.

Categories & Use Cases

Smartsupp Key Features

Learn about the best (and worst!) features Smartsupp has to offer, as determined by TrustRadius' reviewers.
Based on 36 ratings of Smartsupp's features
View all Smartsupp features

Top Performing Features

  • Chat reporting

    Standard or customizable reports with user engagement metrics.

    Category average: 8

  • Chat history and transcripts

    Enables users to visualize past conversations and notes.

    Category average: 8.2

  • Chat and web analytics

    Analytics that enable the tracking of user website visits and chat box interactions.

    Category average: 7.9

Areas for Improvement

Who Buys & Uses Smartsupp

Smartsupp Reviews

What users are saying about Smartsupp.
View all Smartsupp reviews

Smartsupp - one of the best live chats.

Verified User
Representative in Sales (1-10 employees)

Use Cases and Deployment Scope

I have a ecommerce company and I am using Smartsupp for comunicating with the clients which are using my site.

Pros

  • Communication with clients
  • Answering questions of clients
  • Autoresponding

Cons

  • Better configured chatbot from the beggining.

Return on Investment

  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.

Usability

Alternatives Considered

Tidio

Other Software Used

PrestaShop

UI/UX is awesome!!

Incentivized
Verified User
C-Level Executive in Product Management (1-10 employees)

Use Cases and Deployment Scope

Our company operates an e-commerce for travelers.We use a chat function to listen to what travelers want to ask now. We would like to continue to use this service because we have received a greater response from users than we expected.It is attractive not only for user interviews, but also for being able to give a push to users who may or may not convert.

Pros

  • UI/UX
  • Easy to set
  • Dashboard

Cons

  • No, I haven't yet

Return on Investment

  • Customer Satisfaction
  • Conversion Rate
  • Time on site

Usability

Good software !

Incentivized
Verified User
Employee in Marketing (1-10 employees)

Use Cases and Deployment Scope

We use it as a chat function to give direct support to people visiting our website. Not only that, but it also gives us an insight to where people browse on our website and shows us where our customers are from.

Pros

  • Live chat function
  • Ability to see where traffic from our website is from
  • Ability to see browsing history on youtr website

Cons

  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Return on Investment

  • we just started using it but can see we can help customers better

Usability

Other Software Used

Leadinfo, HubSpot CRM

After trying several I settled on Smartsupp

Incentivized
Verified User
Board Member in Information Technology (1-10 employees)

Use Cases and Deployment Scope

We use it as an automated chat agent to guide new visitors through the website. Whilst our navigation is fairly easy to find what a person is looking for its always great to have a way where people can find answers to the easiest questions and contact information.

Pros

  • Ease of use
  • Quick setup
  • Friendly customer service

Cons

  • Better connection to the app
  • Support of translations

Return on Investment

  • Increase in customer retention
  • Less emails for customer service

Usability

SaaSforce first try on smartsupp

Incentivized
Yves PauwelsView profile
Project Manager in Corporate at SaaSForce (51-200 employees)

Use Cases and Deployment Scope

Chatbox on our website for all commercial and technical questions. We have no view on the current questions or remarks visiting customers might have, this is addressed by thie chatbox. With the chat box we would like to have insights in the users that visit our site, what questions they might have and or we can help solving those questions on the fly improving customer satisfaction and generating extra business

Pros

  • Fast integration
  • Easy user interface
  • Not complicated
  • Excellent compatibility

Cons

  • customer support doesn't answer chat requests or messages
  • implementation of the trial option works but not clear wether extra features work in trial

Return on Investment

  • Still on trial
  • direct result, promesing

Usability

Other Software Used

Trustpilot, Intuit Mailchimp, Cloudflare

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