I use SAP Sales Cloud to keep all transactions, and records in place. This helps with the organization of all the past, present and future transactions to come. will delay from previous errors ro occur and wil help business grow
SAP Sales Cloud plays a very crucial role in our organisation. The software enables us to connect data and all our sales processes. It also improves sales engagement and streamline our selling processes. Use of the product makes it possible for us to attract high quality leads and drive more beneficial deals. Sap Sales Cloud can be tailored to meet specific work demands, save time and resources.
Pros
The software is effective in contact and lead management.
Sap Sales Cloud is effective in email marketing and campaign management.
Good integration capabilities and availability of real-time customer support services.
Cons
SAP sales Cloud does not support other languages other than English. This highly limits its implementation.
Likelihood to Recommend
<div>The software is effective in campign management, field sales management and email marketing.</div><div>Deployment and implementation of the product is easy.</div><div>Availability of AI powered insights and proper content management.</div><div>Integration of the software with third party applications such as Microsoft Outlook and Aptivio is flawless.</div><div>
I started using SAP Sales Cloud because I read on Linkedin that they were adding some Ai features to their CRM and they were pretty powerful so I have It a try because my sales manager needed to use a CRM (we were previously using Google sheets before). And he's supper Happy. I'm also Happy because I can check what it's going on with our potential clients, which phase are they and overall we can track almost every details.It's easy to use, so I appreciated It. Google sheets was fine, but the data could be overwhelming so we opted for a more visual and profesional tool.
Pros
Data dashboards
AI suggestions and insight
Awesome and kind customer supoort and sales tram
Helps improve our productivity
Optimization of resources
Cons
AI insights are cool but still there's Room for improvemte here on the accuracy of tips
Learning curve it's not short / more tutorials on the on boarding process
Calendar could also be integranted with other calendar like Notion calendar or Google calendar
Likelihood to Recommend
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
We have implemented SAP Sales Cloud last year in our organisation. We use it as a stepping stone for our call center agents. This way they use one application to view all kinds of information from multiple sources. The scope that we use it for is all customer information, like personal information, loyalty information, etc.
Pros
Searching customers
If you are used to old on premise it is quite similar
Screens are highly customisable so you can tailor it to your needs
Cons
Version 2 seems to be much better but you can't convert your license
performance is not always very good
we receive quite often notifications that system is not available
Likelihood to Recommend
It is very well suited if your environment consists our of multiple SAP systems. The integration between various sap systems works very well. Also integration with various Microsoft Azure applications (for example Azure Datahub) is good. Integration with other non sap systems is more difficult. Also using it as an offline solution is limited
VU
Verified User
Consultant in Information Technology (11-50 employees)
Having a 360-degree view of data, help us understand journey of the customer. real-time analytics and dashboards to monitor sales performance and pipeline progress which help us understand sales growth.
Pros
Real time sales analysis
360 view of customer data to understand them well
Cons
UI feel to heavy compared to other similar tool
Learning curve need training to master using it
Likelihood to Recommend
If your in service industry you will find SAP is the best option to have because it can help you understand your customer better and boost your sales.
VU
Verified User
Vice-President in Finance and Accounting (201-500 employees)
I have been using SAP Sales Cloud for more than a year now, and it has significantly improved our sales. Now everything falls in one place without any need to juggle between tools. SAP provides a 360-degree view of each account, including key accounts, past activities, interests, sales achieved or missed, etc.
Pros
Pipeline management.
Accurate sales forecasting.
360 degree view of key accounts.
Cons
Very complex commission calculations.
Likelihood to Recommend
The sales opportunity stages embedded within SAP Sales Cloud are a game-changer. The forecasting accuracy is 80%, leading to higher sales conversions. Email integration is intelligent, and automated replies are never missed, improving the chances of closing a sales deal.
We use SAP Sales Cloud to track our sales progress and forecasting, upload pricing, download sales reports, and generate insights. This platform allows us to analyze historical data, activity levels, and customer engagement.
Pros
The SAP Sales Cloud interface is clean and straightforward, making it easy to stay organized.
Advanced automation and analytics.
SAP Sales Cloud supports multi-level approvals, detailed pricing structures, and a long sales cycle.
Cons
Complex and expensive implementation.
Likelihood to Recommend
I recommend this product to organizations that specialize mostly in marketing and sales. Through SAP Sales Cloud, you can generate insights, upload pricing, and download sales reports easily. This platform is suitable for both small and large organisations as it has reasonable costs.
Was used across Pre-Sales and Sales functions to automate the end to end process of lead to order process. In our context, SAP Sales Cloud was used to automate the sales, and pre-sales processes.
Pros
Lead Flow
Tight Integration with SAP
Attribution
Deduplication
Embedded Analytics (SAC Embedded)
Cons
User Interface (too man tabs)
Mobile App (lag)
Likelihood to Recommend
Simple product portfolio
Extremely well suited when the product portfolio is limited and easily describable in the SAP Material Master. This minimizes the configuration and duplication of the product master in the SAP Sales Cloud. While most of the other sales tools rely on duplicating the material master in their own tool, leading to discrepancies.