SAP Sales is best in market with real time data access on CRM.
February 06, 2026

SAP Sales is best in market with real time data access on CRM.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

SAP CRM (legacy editions)

Modules Used

  • Sales CRM

Overall Satisfaction with SAP Sales Cloud

Having a 360-degree view of data, help us understand journey of the customer. real-time analytics and dashboards to monitor sales performance and pipeline progress which help us understand sales growth.

Pros

  • Real time sales analysis
  • 360 view of customer data to understand them well

Cons

  • UI feel to heavy compared to other similar tool
  • Learning curve need training to master using it
  • Reduce sales cycle
  • Reduce in payback period
It greatly hence the productivity of sale team with the help of real time data access to customer order history etc. Sales Cloud, integrated with SAP CPQ and S/4HANA, enables reps for advanced solutions.
It's a very great tool for my organisation.

Do you think SAP Sales Cloud delivers good value for the price?

Yes

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

If your in service industry you will find SAP is the best option to have because it can help you understand your customer better and boost your sales.

SAP Sales Cloud Feature Ratings

8.6
Customer data management / contact management
9
Workflow management
8
Territory management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
8
Quote & order management
9
Interaction tracking
8
Channel / partner relationship management
9
8.7
Case management
9
Call center management
8
Help desk management
9
8.0
Lead management
8
Email marketing
8
8.7
Task management
9
Billing and invoicing management
8
Reporting
9
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
8.5
Custom fields
9
Custom objects
8
Scripting environment
8
API for custom integration
9
8.0
Role-based user permissions
8
Single sign-on capability
8
9.0
Social data
9
Social engagement
9
8.5
Marketing automation
8
Compensation management
9
8.0
Mobile access
8

Comments

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