Infortel Select

Infortel Select, developed by ISI Telemanagement Solutions, LLC, is a CDR reporting software designed to unlock call data and provide analytics. This software solution is aimed at small, medium, and large enterprises across various industries. According to the vendor, Infortel Select offers features and insights that can be beneficial for telecom and IT professionals, call center managers, compliance officers, finance and accounting professionals, as well as healthcare organizations.

Key Features

Single Sign-On: Infortel Select offers Single Sign-On (SSO) with multifactor authentication support, which the vendor claims provides a higher level of protection against security violations. SSO is said to save time, support resources, and money for organizations by eliminating the need for standard username and password verification methods.

Available API: Infortel Select provides API access to ISI's Cloud Analytics platform, serving as a gateway to unified communications data sources. The API offers an alternative to user portal call data access and allows for seamless integration with other systems and applications, according to the vendor.

Premium Queue Analytics: Infortel Select's Premium Queue Analytics provides secure call journey visibility and insights without the complexity and cost of a full-fledged contact center. Real-time dashboard views enable supervisors to monitor agent productivity and performance, while the live queue summary offers visibility into calls in queue, agent availability, call abandon rate, and more. Daily and hourly statistics provide critical call performance data, including call volume, call queue times, and service level, the vendor states.

Call Accounting: Infortel Select helps organizations save money by providing better usage data for telecom expense management. It allows for the allocation of variable usage costs, fixed equipment costs, and one-time charges. The vendor claims that telecom spend can be broken out across the organization, enabling intelligent and profitable business decisions.

Performance Data: According to the vendor, Infortel Select provides call metrics and visibility essential for improving customer experience. It allows organizations to identify leaders and low performers within workgroups that make or receive calls. Call volumes can be monitored to ensure appropriate staffing levels.

Call Compliance: Infortel Select simplifies call compliance by providing complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Historical call information can be accessed in seconds, saving time and money. The vendor claims that it enables organizations to meet compliance requirements and supports legal investigations.