Smart911

Smart911, developed by Rave Mobile Safety, is an emergency communication and collaboration platform designed to enhance the handling, dispatching, and response to emergencies. This solution is suitable for organizations of all sizes, including small businesses, large corporations, government agencies, educational institutions, and healthcare facilities. Smart911 caters to a range of professions and industries, including public safety and emergency management, law enforcement, fire and rescue services, emergency medical services, and government agencies.

Key Features

Enhanced Location Data: According to the vendor, Smart911 provides consolidated and accurate location information to 9-1-1 call takers, refining mobile Automatic Location Identification (ALI) locations into a single view for precise indoor caller location tracking.

Real-Time Situational Awareness: First responders can access a flow of caller and premise information through the Rave 911 Suite, improving their situational awareness during emergency incidents. According to the vendor, they can stay updated on critical information in real-time using any Internet-enabled device.

Usage and Activity Reports: The Rave 911 Suite offers detailed reports on usage and activity, providing key metrics to 9-1-1 leaders and emergency managers. These reports include 9-1-1 call volumes, two-way communication usage, notes history, and facility activity, potentially enabling better staffing and funding decisions.

Smart911 Profiles: According to the vendor, individuals can create a Smart911 account, allowing call takers to access important details about themselves, their families, and household information instantly. This feature includes address, medical and mental conditions, photos, and pet details, potentially enabling faster and more accurate dispatching.

Two-Way Communications: The Rave 911 Suite enables two-way communication between first responders and callers. Call takers can initiate two-way text messaging and live-streaming video from first responders and bystanders, potentially improving the overall effectiveness of emergency operations.