SolarWinds Pingdom Reviews and Ratings

Use Cases and Deployment Scope

In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.

Likelihood to Recommend

I was speaking directly with the global service owner for Pingdom. She committed directly to me that she would get several reports to me "by the end of the week". Its now 2 weeks later and she won't respond to any email, even with an estimate of when she might be able to respond. In my opinion, this is indicative of SOlarWinds support in general. We have several other products deployed and we cant get them to commit 24 hours in advance to particiapte in support or troubleshooting calls and we purchase their highest level of support.

Use Cases and Deployment Scope

Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.

We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.

We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.

Likelihood to Recommend

Well suited to monitor uptime SLA's and provide instant notification of application outages.

Use Cases and Deployment Scope

Our organization has used Pingdom as an external monitoring provider for our data centers and networks for about 13 years now. We choose Pingdom because of it's reliability and features. In the 13 years we've had Pingdom, there have been very little false positives. Feature wise, it's nice to have "Root Cause" presented when a failure occurs - this surprisingly sets Pingdom apart from their other competitors which simply tell you if something is up or down. Traceroutes provided are useful to trace down potential issues.

Likelihood to Recommend

Pingdom's Root Cause Analysis, the ability to monitor from multiple locations, and it's reliability are it's main draw, otherwise there are other competitors that are much cheaper but still get the job done. As said above, we use this monitoring system to essentially monitor our core systems and networks which include their monitoring systems. This also allows us to ensure we have good connectivity between multiple Pingdom nodes - which makes the cost worth it to us.

Use Cases and Deployment Scope

We use Pingdom to solve a few problems from uptime monitoring to verification of responses from specific endpoints. As well, we have used it to ensure that our partner's services are up and present as well. This helps us when we are trying to diagnose issues. Their ability to support different monitoring types helped us choose the product.

Likelihood to Recommend

The level of program that we use lends itself well to services and products that have many URL endpoints that you want to monitor response times, presence, and content of. I don't remember if they have small enough offerings for front pages with only one or two urls that you'd want to monitor. If you service customers globally, Pingdom having multiple POPs is definitely helpful. The multiple POPs also helps remove notification fatigue when your services are only inaccessible from a single location.

Use Cases and Deployment Scope

Its our last frontier of monitoring. When things go bad we depend on using it for monitoring our public endpoints and to understand if something bad really happened. We have internal monitoring, but Pingdom has proven itself to be our fallback, and main public endpoint monitoring. We have integrated it with our Status pages, our on-call and it is one stop solution for our needs on the edge of our platform.

Likelihood to Recommend

Pingdom has been one of our critical components for the past 5 years.When things go bad I depend on Pingdom to be our last frontier of our monitoring solution.Having in mind the time we have used the product I am amazed that we had only 1 false-positive alert for that period.Its strong, well positioned production that I will continue to recommend to every company I work for.

I would love to see more functionalities added to the external monitoring toolset of Pingdom, like direct integrations with the known softwares out there.

Use Cases and Deployment Scope

I use it to test the uptime of our websites, we have internal testing of the sites, but we wanted a 3rd party out of the infrastructure that would just tell us that it is fully reachable. Pingdom provided this with an easy to use system, it also let us know if we were having high latency.

Likelihood to Recommend

It is great for simple website uptime, and making sure that there isn't unexpected outages or slow-downs. I wouldn't use it for more complex scenarios such as API testing, although that is an area that may have been improved since I last looked at it. Very easy to use interface and can be set up in mins.

Use Cases and Deployment Scope

Pingdom is mainly an uptime monitor for several cloud applications. Both direct notifications and general uptime statistics are important to us.

Likelihood to Recommend

Pingdom has been working well for years now and the starter package is fine for small applications. I would love to see the app brought back but it works okay without it too.

Use Cases and Deployment Scope

We at Hevo use Pingdom primarily for URL/endpoints and website uptime monitoring and alert tool. Also, each product team can set up monitoring of their internet-facing product on Pingdom.

Likelihood to Recommend

Awesome and reliable tool for website uptime monitoring and alert tool with great reporting insight

Use Cases and Deployment Scope

We leverage Pingdom to track system uptime across applications. We have been using it for over 8 years and it has been stable, reliable, and consistent for that purpose. We integrate with messaging apps and alerting apps, and have had no major issues. We use the tool to generate monthly reports that are shared organization-wide.

Likelihood to Recommend

It delivers on the features it includes and does so consistently.

Use Cases and Deployment Scope

SolarWinds Pingdom was our core uptime monitoring and SLA management tool, as well as providing the alarms whenever there was a service downtime. At the time we implemented Pingdom we ran a SaaS product with multiple services and having a tool like Pingdom was critical to our service levels, especially the alarms. As the organisation matured we attracted using Pingdom for our uptime monitoring (a closely watched performance KPI) as well as for SLA management with our clients, Pingdom providing the metrics for contract management. We have since moved away from SaaS to a different business model, supported on a different platform, so we discontinued Pingdom usage, however, should the need for such a tool ever arise again I would seriously consider going back.

Likelihood to Recommend

I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients