Happy user for monitoring and alarms
November 29, 2022
Happy user for monitoring and alarms
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with SolarWinds Pingdom
SolarWinds Pingdom was our core uptime monitoring and SLA management tool, as well as providing the alarms whenever there was a service downtime. At the time we implemented Pingdom we ran a SaaS product with multiple services and having a tool like Pingdom was critical to our service levels, especially the alarms. As the organisation matured we attracted using Pingdom for our uptime monitoring (a closely watched performance KPI) as well as for SLA management with our clients, Pingdom providing the metrics for contract management. We have since moved away from SaaS to a different business model, supported on a different platform, so we discontinued Pingdom usage, however, should the need for such a tool ever arise again I would seriously consider going back.
Pros
- Downtime Alarms through multiple channels to multiple team members
- Uptime monitoring, with easy to understand metrics (for C-Level analysis)
- SLA reports
Cons
- I was not a direct user of the tool, but as a decision maker I didn't receive any negative feedback from the team.
- I can't add much here. Pingdom was useful in supporting the business, and definitely saved us time and problems with our clients, but I never did an ROI analysis
We have only used Pingdom for these needs, so I can't speak directly to competitors. That being said, for the reasons we used Pingdom it was fantastic value and the fact we never bothered to look for a competitor speaks volumes about our satisfaction with the product.
Do you think SolarWinds Pingdom delivers good value for the price?
Yes
Are you happy with SolarWinds Pingdom's feature set?
Yes
Did SolarWinds Pingdom live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Pingdom go as expected?
Yes
Would you buy SolarWinds Pingdom again?
Yes
Comments
Please log in to join the conversation