Overall Satisfaction with SolarWinds Pingdom
In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.
- Very Inexpensive
- Easy to use
- SSO built in
- MFA Built In
- ZERO Product Updates since October 2021
- Last SOC 2 certification April 2022 had several key findings identifying management and operational failures
- Support is HORRENDOUS. No responses for weeks at a time.
- No reported changes or outages in the last year
- External URL availability and performance monitoring
- Security of our data
- RUM monitoring
- Ease of Use
- Support
- Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
- In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
- Its time to explore other alternatives.
At least during our investigation thus far, all of these companies have a more responsive support organization and are more actively maintaininbg and supporting their products. They are also all significantly more expensive.
Do you think SolarWinds Pingdom delivers good value for the price?
No
Are you happy with SolarWinds Pingdom's feature set?
No
Did SolarWinds Pingdom live up to sales and marketing promises?
No
Did implementation of SolarWinds Pingdom go as expected?
Yes
Would you buy SolarWinds Pingdom again?
No
SolarWinds Pingdom Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Yes. We always purchase the highest levels of support for products we use in Production
Yes - Still unresolved. >12 months
When I first requested to speak to someone about the technology roadmap for SolarWinds, I had a scheduled call with the Global Service owner within 24 hours and she positivelky answered all of my questions satisfactorily in that call, committing to get me responses within "a day or two at most". Now she is ghosting me 2 weeks later.