SolarWinds Pingdom

Pingdom is our main external monitoring tool, for our applications and systems healthness. It provide the availability KPI's for our customers and help us to improve response time. Also used for troubleshooting on failures and schedule maintences and donwtimes. Pingdom allows to add notification only users, and it is great for sharing acknowledge with other teams in our company.

• Positive: SLA reports
• Positive: notify users
• Negative: limitations of versions

Freshping and Uptime.com

Freshdesk, Azure DevOps Services, Trello, Miro, Slack

In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.

• External URL availability and performance monitoring
• Security of our data
• RUM monitoring
• Ease of Use
• Support

• Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense.
• In my opinion, their lack of support responsiveness and commitment has impacted our IT agility.
• Its time to explore other alternatives.

Nagios Core, Progress WhatsUp Gold, Datadog and ManageEngine AlarmsOne

Dynatrace, Qumulo Core, Pure Storage FlashArray

We were suffering from website outages, so deployed Pingdom to alert us as to the frequency and times this was happening.

It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.

• Increased website uptime
• Reduced cost when investigating outages
• Improved speed of awareness to issues

Microsoft Teams, Microsoft Remote Desktop Connection Manager (RDCMan), PingPlotter

Pingdom offers us another layer of monitoring for our core applications and increases peace of mind for our executive team.

We have several layers of monitoring with alerts driven from AWS for the infrastructure team, but a simple ping to the sites and instant alerts to the executive team gives them peace of mind that our apps are up and responding.

We also publish our pingdom summaries to our clients to prove that we hit contractual uptime obligations.

• It has helped with sales prospects as we can prove uptime SLA's
• Allows a fast response to outages avoiding contractual penalties.

Uptime.com

We were using Pingdom to check the availability of our client's sites. Also we had a monitoring site in each of our web fleets, and we were using checks with each of those monitoring sites to detect when a fleet was down. We set alerts to be notified when sites were not accessible. It also helped us to provide our clients a visibility of theirs sites response using public status pages. It also helped to determine if we were under our SLA because Pingdom provided us how long a site was down. That way we could build the reports we sent to clients.

• I am not a finance person, but I can tell that with Pingdom, we increased the client satisfaction, revenue and confidence when using our solutions.

New Relic

New Relic, PagerDuty, Grafana Loki, OpsGenie