SolarWinds Pingdom

SolarWinds Pingdom Reviews

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Patrick Flanagan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
SolarWinds Pingdom is our go-to up/down and response time monitoring solution for all of our external sites, apps, and services. It gives us real-time trusted intelligence as to the status, speed, and overall service level of each monitored endpoint.
  • Uptime monitoring
  • Response time measurements
  • Page speed analysis
  • Complex multi-step transaction checking
  • User management
  • Bulk editing
  • False positives due to down ISPs
Well suited for external apps that are easily publicly accessible, which need constant monitoring--high uptime and fast performance are the sweet spot. When knowing first is key, this is the way to always be leading the charge. Internal apps behind passwords, firewalls, etc. are much harder to set up.
Have always had very fast, smart, and professional help from the support teams. They have always quickly resolved my issues and helped me get the right sized package of services to meet our current business needs. Overall the support has been some of the best I get from SaaS software.
Jason Bouchard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've deployed SolarWinds Pingdom in a few customer deployments to help facilitate site checking of the network post migration. This tool helps to check interconnectivity between data centers by checking the recovery and response of remote applications during a migration exercise. Demonstrating to the customer the ability of the tool to check their end hosts/applications and the length of outage builds up their confidence during a maintenance activity.
  • End host response.
  • End site recovery times.
  • API recovery.
  • Based on limited use I haven't seen any shortcomings as of yet.
Corporate data center migrations are highly sensitive to any type of outage. During live system cutovers, network migrations and integration between data centers, Pingdom was used to check system communications and response times prior to, during and after the network activities. By monitoring the systems along with reports generated I was able to see the issues and address them quickly.
Based on the ability of Pingdom to help determine system outage times and report it is helpful. It's almost instant and I can provide this info to the customer and their groups that are involved in the troubleshooting during a window. I like the visualization of issues along with how accurate the data is.
Michael Sole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a services provider, [SolarWinds] Pingdom is our primary tool to monitor uptime for our clients.
  • Uptime monitoring, easy to setup, geographic redundancy and checking, easy to integrate
  • Transaction monitoring, easy to setup, geographic redundancy and checking, easy to integrate
  • Pricing on transaction checks and users is a bit old in style and not flexible enough.
[SolarWinds Pingdom] is the central tool in our services support program. It allows me to easily track sites that are up and down and automatically create tickets in our helpdesk system.
Fairly responsive and helpful the few times I've used them
Score 9 out of 10
Vetted Review
Verified User
Review Source
Pingdom is a helpful tool that allows us to monitor websites we develop and run a variety of tests, identify trends, to ensure optimal performance. We especially love the page speed analysis tool which is helpful to benchmark our clients' websites' with performance grades and identity ways to improve page speed and overall performance.
  • Page speed monitoring and performance grading
  • Identifying performance issues and bottlenecks
  • Providing insights into how to improve website performance
  • Website uptime monitoring and alerts
  • The feature set is not as rich as it could be
  • While a great tool, its a bit pricey for what you get
  • Reports should be more customizable
If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial.
We have very rarely needed to contact support and the product is well-documented. There are a number of helpful articles and FAQs that will solve your issues right away. Support is timely and reasonable. The product has been easy to use and has required very little in the way of support.
Sanjit Mandal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
To maintain the health of websites, it is essential to continuously monitor them. If you work with clients and they have a transactional site, like BigCommerce or Shopify, you want to know when it does down immediately. The tool also provides feedback to check the website speed, and dig deep with results that are actionable.
  • Website Uptime
  • Website Speed
  • Details
  • More colors in their interface :)
  • Maybe a white-label option for consultants
The page speed report details is great. You can dig into the filmstrip and timeline and see the breakdown of the visuals of the load and how the browsers read the lines of code. If you work with a team you can add other users and you can also email the report to others.
They have a chatbot and if you need someone, they will come online or you can leave a message and they will email you back. They also have a great help support section anyone can go in and type their question to get quick answers. The support section is very comprehensive with many answers are your fingertips.
John Birks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I oversee and manage a lot of clients' performance marketing channels. I work with hundreds of affiliates, run an internal team, and consult on marketing for clients. This usually leads to multiple iterations of funnels and pages for the client and my own internal products. With so many sites being live with millions of dollars of ad spend running through them, it's extremely dire that we know all of the sites are up and operational. A site going down that we don't know about could results in a major loss of revenue, customers, and can cause traffic suppliers to ban us from their program. Having Pindgom monitoring all of these sites and notifying us via Mobile, Email, and Slack Integration has been the very key to resolving any downtime issues that are inevitable to happen. This has resulted in us avoiding any of the above situations or lost revenue.
  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
  • I think the UX could be improved some to make navigation a little easier.
  • More intuitive and granular reporting.
If you own any type of site that generates sales or if you own a company that is strictly e-commerce or online, this is a must have. Downtime means loss of revenue and customers. With so many factors that can affect your uptime, this is an essential part of your tool belt.

If you're primarily brick & mortar and your site is mainly just a way for people to find you, then this isn't going to make that huge of an impact. I'd still recommend having something to monitor your site, but this is something you can easily check yourself since your website probably isn't dire to your business.
Their customer support is always quick and with resolution. Also, thanks to Pingdom we have completely avoided massive loss of customers and revenue by being notified immediately when a site goes down. This has enabled us to remedy the situation leading to a smooth flowing business. Plus the ability to see your average site speed helps us on the server side.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I primarily use Pingdom to monitor web applications and related infrastructure, and alert team members when actionable outages occur.
  • Basic website monitoring
  • Basic network monitoring
  • More advanced website monitoring, including passing POST data.
  • The user interface could be more intuitive
  • The troubleshooting help tied to each outage incident could be more helpful.
  • The customer support for lower-level accounts cold beer more responsive.
Pingdom is great if you are just starting out and have a low budget. It is web-based, so it's useful for monitoring your applications and infrastructure from the standpoint of any outside user. It is fairly easy to set up monitoring tasks, so it's easy to get started.
Support is provided by email. More expensive account types might get phone support (not sure). The more complex the issue, the more difficultly this posed.
July 14, 2020

Great product

Score 9 out of 10
Vetted Review
Verified User
Review Source
It is being used by our datacenter and cloud team, to monitor our home pages from different countries. We also have ping monitors against our ISPs gateway and DNS monitor.
  • Monitoring DNS and html.
  • Alarms.
  • Troubleshooting.
  • Would like the ability to add custom monitors and satellites.
Pingdom is ideal for web and network monitoring. It is very fast when it comes to sending alarms.
Support is helpful with fast response times.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Pingdom is used by all our company countries to monitor website performance and up and down times. It allows us to react very quickly to solve issues.
  • Up and down times in real time.
  • Monitor the websites performance.
  • Improve dashboards.
  • Provide more details about issues.
It is recommended for all types of websites.
Good level of support.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Pingdom to monitor all of our on-prem and cloud servers within our ITops and DevOps departments. Pingdom acts as a notification system to alert our IT operations that something is down and notifies our Support Staff so that they can update customers accordingly.
  • Customization of Alerts and the ability to scale up or down notification thresholds.
  • Integration with 3rd party applications like Slack and Teams.
  • Great reporting via email or online.
  • Needs to support international customers.
  • SMS is currently flaky and needs improvement.
  • I wish it was cheaper.
Pingdom is great at monitoring your mission-critical IT and DEV infrastructure. You can fully scale Pingdom from small to large deployments. This provides our IT\DEV teams to be more proactive than reactive during downtime situations.
If you run mission critical IT infrastructure then Pingdom is a must for the reporting and alert notification system to be pro-active vs. re-active when issues arise.
Laure Helemski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Pingdom is being used by the whole organization to monitor uptime. Before Pingdom, we had to find out when a client site was down by going to the site or if a client contacted us about it. This tool allows us to be much more proactive and react as soon as we get a notification that there is downtime.
  • Lots of great functionalities that you can customize to create notifications and the reports you want
  • Easy to understand reports
  • Easy to work with the tool - didn't have to learn anything, it is self-explanatory
  • There is nothing I don't like about Pingdom. It does exactly what I expect and need it to do but nothing more. It has a narrow purpose but it is an extremely useful tool.
Pingdom is a great tool if you are a working for a marketing agency or IT company where you have to manage websites. This allows us to know when your site is offline and you can also track conversions and page speed through the tool.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is our internal alert system for server uptime/downtime alerts within our IT and Engineering departments. Primarily it acts as a notification system to alert our IT that something is amiss and also the sales and support staff so that they can update customers accordingly. Secondarily, there are situational integrations that we have set up to act as alerts for the network connection for certain servers to alert a specific use-case group of users for testing purposes as well.
  • Customizable alerting: Allows text and email alerts that can be set up to run as many times as you wish and as frequently as you wish so that you can scale down or up accordingly to your use-case.
  • Integrations: We have integrated third-party applications such as Tibco products and Slack to bring alerting into our messaging system (Slack) and do alerting off of specific report run-times (Tibco products)
  • Communication: It offers groups of users that can be selected to alert based on a time interval so that we can alert teams based on the severity of the issue.
  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Easy set up to alerts to servers/reports on servers based on certain criteria exception cases. Great options for testing purposes and for production use-cases to use as a mass alerting system to teams of users on the health of network connectivity. The price point is good and flexible depending on the number of alerts you have set up/
Insights for speed.

Tommy Chheng | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used Pingdom at Qwiki where we added checks for various endpoints to ensure uptime and reasonable response times.

It is by far the most simple monitoring tool. It doesn't provide you all the details an internal monitoring tool can provide but for most part, it's a good must have due to ease of setup and maintenance (or lack of!).
  • simple endpoint checks
  • no maintenance on your end
  • it works
  • keep it simple and don't add new things
It's the first line of defense for knowing when your endpoints aren't accessible.
Ted White | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We host many product and custom websites. We utilize Pingdom to confirm that websites we host are available to our customers. We have configured Pingdom to browse website URLs and look for specific text in the response. If Pingdom does not find the specified text in the response it sends an email to the appropriate stakeholders. We also use the monthly report Pingdom emails us to confirm our customer service level agreements are being met.
  • Simple website monitoring setup
  • Simple failed monitor alert setup
  • Meaningful online and emailed reports
  • Full-featured API
  • Responsive billing and technical support
  • Lacks monitoring servers in Asia-Pacific
  • Features rolled-out without proper communication
  • SMS functionality unreliable
Pingdom is terrific for monitoring a website and alerting stakeholders. Pingdom recently added features for real-user monitoring and incident tracking that have made this core functionality less intuitive to setup. Additionally, the monitoring dashboard is terribly slow, puts down checks below up checks in the list and reapplies search criteria causing confusion.
While Pingdom does provide an auto-response and replies within 24 hours I find their replies inadequate. When I have asked why a feature is not working as expected I am frequently redirected to another option rather than helped with my issue. That would be fine except the alternative does not meet my need.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our service providers use Pingdom to monitor website availability and up times and the impact various 3rd parties that aid our website operation have one this. For example, we were recently able to see that one of our CDN accelerators were causing down times on one of our websites and we could take the reports out of Pingdom to prove this.
  • User-friendly Screens
  • Flexible reports
  • Tracks website up time
  • Additional reports
  • Historical view/ reports of up to 6 years
  • Weekly/Monthly report from Pingdom to users and clients alike showing up times etc
Pingdom is appropriate for site monitoring, website up times, website speed, DNS checks and also the convenience of accessing this on mobile apps. Its suitable for a support team, but it could be improved to make it more suitable for business users alike by having a skimmed version of it with less technical detailing and more layman-friendly reporting.
September 29, 2014

Pingdom is indispensable!

Verdon Vaillancourt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Pingdom is used by many departments within our organization for front-line monitoring of core public-facing services. It's often the first notice when something goes down.
  • Real-time monitoring of availability of important services
  • Early notice 24/7 of potential problems
  • Notifications to multiple destinations
  • Fewer restrictions on free demo service
Pingdom is well suited to almost all network services environments.
April 16, 2014


Britt Gresham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We were able to write and build our own, very powerful monitoring solution that gives us deep application health checks with the use of Pingdom. It is being used across the entire company to make sure that vital public facing applications are up and running.
  • Alerting is very powerful, Email and SMS alerts help drive time to resolution down.
  • Monitoring is completely configurable, offering multiple ways of checking services at various intervals.
  • Extensible through their API's that they have opened up allows you to write your own custom dashboards with ease.
  • Pausing and unpausing alerts allows you to have maintenance windows that do not affect your uptime.
  • Some features like managing user groups are sometimes hard to find and configure properly.
  • Over the last 4 years I have noticed some small anomalies in monitoring data.
Pingdom is great at monitoring websites and other public facing web applications at a decent price. They use multiple nodes across the world to ensure that there is not a network problem on their end effecting your uptime negatively. In the event that they do detect a problem they alert the necessary people and automatically start running their own tests such as DNS Resolution, Trace routes, and content retrieval to help you diagnose what the exact problem is.
July 25, 2016

Handles Basics Well

Score 7 out of 10
Vetted Review
Verified User
Review Source
I have used Pingdom to monitor over 40 different websites all on different servers. The websites had some fragile points that would cause them to either go down or slow down under certain circumstances.
  • Let's me know when my site is down and back up.
  • Quick view of response time to see if servers are responding as expected
  • Provides a quick way to check the status of many different sites compared to doing it manually.
  • Font looks poor on linux/chrome. It appears to be the font "Pingvetica" causing issues.
  • Website loads slowly at times.
  • Would be nice to be made more aware of new features as they are added to Pingdom.
It is well suited for monitoring the uptime of a website and also for notifying of outages. It handles this well because there are many servers from around the world constantly checking if your website is up and running. It is also good for monitoring if services are up for a website, it can check for a string on a custom webpage that might hit your database, queue manager, etc. It is not well suited as a way to inform users of outages and reasons of the outage. It is also not well suited for monitoring the overall health of a server (disk space, cpu usage, memory usage, etc).
Score 10 out of 10
Vetted Review
Verified User
Review Source
We'd had issues with our website going down and no one knowing about it until someone called in to complain. We set up Pingdom to monitor the website and alert us whenever there was a problem so that we could address it quickly and make sure that our website was always available.
  • Website Monitoring
  • Alerting
  • Tracking Multiple Websites
  • I wish it was a bit cheaper, but it's not a terrible price for the service they offer.
  • No real functionality complaints, it did what we needed it to do.
Pingdon was well suited to website monitoring and alerting. We were able to quickly identify the issues once we knew about them, but the hardest part was actually finding something that would notify us when there was a problem so that we could have the appropriate resources take a look at the website to figure out what the problem was.

SolarWinds Pingdom Scorecard Summary

What is SolarWinds Pingdom?

SolarWinds® Pingdom® is a SaaS-based web app performance monitoring solution. It provides web app performance and user experience monitoring consisting of four major capabilities:

  1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more
  2. Page speed performance monitoring and page rankings
  3. Synthetic transaction monitoring from the simplest to the most complex transactions
  4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance

SolarWinds Pingdom Features

  • Supported: Uptime Monitoring
  • Supported: Synthetic Transaction Checks
  • Supported: Page Speed Tests
  • Supported: Real User Monitoring (RUM)
  • Supported: No-Code Transaction Recorder
  • Supported: Dashboards & Reporting
  • Supported: Over 100 Probes Worldwide
  • Supported: Developer-Friendly API
  • Supported: Alerts & Notifications

SolarWinds Pingdom Screenshots

SolarWinds Pingdom Video

Pingdom Guided Tour

SolarWinds Pingdom Downloadables

SolarWinds Pingdom Integrations

SolarWinds Pingdom Competitors

SolarWinds Pingdom Pricing

Starting Price: $14.95

More Pricing Information

More pricing information from SolarWinds Pingdom

SaaS Editions Pricing
Pricing DetailsTerms
Synthetic Monitoring$10per month
Real User Monitoring$10per month
EnterpriseCustom Pricing

SolarWinds Pingdom Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is SolarWinds Pingdom?

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

How much does SolarWinds Pingdom cost?

SolarWinds Pingdom starts at $14.95.

What is SolarWinds Pingdom's best feature?

Reviewers rate Usability highest, with a score of 9.8.

Who uses SolarWinds Pingdom?

The most common users of SolarWinds Pingdom are from Mid-size Companies and the Computer Software industry.