Square POS Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Community insights

TrustRadius Insights for Square POS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clean and Intuitive Interface: Many users have praised Square POS for its clean and intuitive interface, stating that it is easy to use and navigate. Customers appreciate the simplicity of the user interface, which is clearly laid out and familiar to anyone with experience using smartphones, computers, or tablets.

Real-Time Sales Tracking: Numerous reviewers have found Square POS's real-time updates on tickets sold and revenue made to be invaluable. This feature allows businesses to easily track their sales performance and analyze their business metrics. Users appreciate having up-to-date information at their fingertips, enabling them to make informed decisions about their operations.

Customizable Options: Several customers have expressed appreciation for the variety of customizable options offered by Square POS. They like being able to tailor the system to their specific needs and business requirements. This flexibility allows them to adapt the software to their unique business models, making it a versatile solution for different types of businesses.

Reviews

61 Reviews

The most brilliant POS solution for our business.

Rating: 10 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Square POS is instrumental in all day to day operations of my business. It allows for seamless payments and helps maintain the quality experience our clients expect from all of our services. It's easy to use terminal and well thought UI facilitates efficient transactions with very high levels of accuracy.

Pros

System is very easy to set up.
Hardware is fast.
Software is very user friendly.
Integration with the rest of the Square ecosystem is excellent.

Cons

Self checkout options would be great.
Integration with digital weight scales.
QR code payments.

Likelihood to Recommend

After trying several other solutions, there are no other options that offer such a comprehensive suite of billing and in store payment tools than Square. The front end tools are well thought out and easy to use while the back end tools are made so that owners can completely tailor them to the specific needs of their business.

Verified User

Director in Marketing (11-50 employees)

Vetted Review

5 years of experience

Square POS a solid and suitable choice

Rating: 8 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

Square POS is our Retail POS and also our payment processor, e-commerce website, inventory tracking system, payroll provider, and more.

Pros

Fast processing for customers at checkout.
Reporting and other back-end capabilities.
Continuing to develop with new technology and features.

Cons

Create more options to edit data fields in bulk in the item library.
Continue building out more features and functionality on the Online Store.
Further integration with third-party providers.

Likelihood to Recommend

Ultimately I give Square POS a high rating, because even where there may be some deficiencies, they are continually to improve upon them... But I think they also could do a better job of making these new features known when they roll out new releases.

Alvin Haruthunian

Operations in Corporate at Hi-Lo Liquor Market (11-50 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Square POS - well rounded POS

Rating: 10 out of 10

Incentivized

April 30, 2024

Use Cases and Deployment Scope

Square POS is used by us to track sales and run transactions from a food truck. It is helpful for reporting sales and tracking the quantity and dollar amount of products sold. The simplicity of using it and using the most widely recognized POS is a huge plus for our customers. It inspires great brand recognition and trust.

Pros

Ease of use
works offline
customization
ticket printing
tipping

Cons

reporting could be simplier
there are other options with smaller fees
it is time consuming to select dates for custom reports

Likelihood to Recommend

Square POS is simple and easy to use. It works well for our food truck. It does not work as well with the offline mode, but that is a nice feature for when internet/cell service is not available or plentiful. The offline mode does allow us to accept payments when cellular service is low due to large crowds.

Verified User

Manager in Corporate (1-10 employees)

Vetted Review

4 years of experience

Easy to Use

Rating: 9 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

Square POS is used when we are taking orders from someone directly, in person. It solves the problem of needing a payment system to accept credit cards and debit cards. It helps us to easily sell our items, quickly accept payment, manage what we've sold in the database, and transfer money to our accounts.

Pros

Quickly and easily accepts the common payment type of debit or credit
Lightweight and mobile
Manage sales in the database

Cons

Sometimes the piece that the card goes into has trouble, and it has to be done multiple times
It's sometimes awkward flipping the screen you're using around to ask the customer if they'd like to tip
The white card accepter gets dirty from so many people using it, maybe different color options

Likelihood to Recommend

Square POS is most well suited when you will be in one spot - aka a store or a semi-permanent vendor spot - as opposed to when you are on the go or at a one-time event (for this, the piece that plugs into your phone is best suited). It's good for places with high traffic or not a lot of traffic.

Verified User

Employee (1-10 employees)

Vetted Review

5 years of experience

Square POS is worth the hype

Rating: 10 out of 10

Incentivized

March 29, 2022

Use Cases and Deployment Scope

We use square to sell tickets to our events on-site at the venue.

Pros

Instills confidence from the buyer
Easy to use
Easy to train others to use
Real-time updates on tickets sold and revenue made

Cons

The swipe functionality worked more often than the chip card functionality
It would be nice if buys could just sign-in to their Square account to purchase with pre-saved data

Likelihood to Recommend

Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.

Sura Hart

Advisor in Corporate at The Ivy Plus Society (1-10 employees)

Vetted Review

5 years of experience

Verified on LinkedIn

Best platform for processing payments!

Rating: 10 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

We were looking for a good credit card processing system to use for our clients that did not have a big monthly overhead cost. Finding and using Square POS was such a blessing to our company and helps us make sure we receive all of our payments on time. Such a good investment!

Pros

Low fees.
Easy to use.
Reliability.

Cons

Less fees.
Better communication.
More tutorial videos.

Likelihood to Recommend

This is the best platform to use for credit card processing. We have used another company and this is a fraction of the cost. This was such a good decision for our company to switch to Square POS. We do wish the fees were a bit lower. They should offer less fees to companies that have used them for multiple years.

Verified User

Partner in Corporate (1-10 employees)

Vetted Review

3 years of experience

Great POS for small scale business that are looking to add in-person card acceptance to their online based business

Rating: 8 out of 10

Incentivized

March 27, 2022

Use Cases and Deployment Scope

We use Square POS to accept payments on the go at in-person events which also sends receipts to our customers. We also use it to send invoices and it also integrates with our online store and for inventory management. Sales reports are available and makes it easy to view trends.

Pros

Easy to setup and get started.
Ease of use.
Phone app makes it easy to use at various locations.

Cons

Hidden/additional costs for add on modules.
Better rates.
More options for freelancers.

Likelihood to Recommend

Setup was fairly simple and products/inventory synced with our online store making it easy to get started without having to manually input products.

Verified User

Manager in Sales (1-10 employees)

Vetted Review

2 years of experience

Square POS - easy, reliable, cost effective

Rating: 10 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I use Square POS in my business mostly at local events to take and process payments for products and services that I am selling to customers who attend the events. Square POS makes taking payments and making sales easy for both my customers and for me as the seller. I also feel confident using their services for the reliability and secure transactions.

Pros

user friendly
reliable
easy to view reports
easy to set up your inventory

Cons

can't think of any

Likelihood to Recommend

Square POS is great for small businesses, brick and mortar places or those who do vendor or pop up events or on location events. It is simple to set up, small and easy to take with you for different events or when you travel, it is easy to use for the customers as well and offers many features and benefits and is also affordable so it's great for small business owners.

Misty Kearns

Owner at CEO of Me & Direct Selling CEO (1-10 employees)

Vetted Review

8 years of experience

Perfect compact portable POS

Rating: 9 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

I use Square in two businesses. In my full time job, we use the card reader that attaches to your mobile phone for selling books at our dinner seminars and other events. For my part time work I purchased a card reader that sits on my desk. I use them both for keeping track of inventory and retail sales.

Pros

Their devices are compact and easily moved from one place to another.
It is simple to use. The learning curve is small.
It is perfect for a small business as their is no up front cost with the free chip card reader.
You can enter all of your inventory into the app on your phone. Also accessible on a desktop.

Cons

When we first used it we had some issues with the phone attached card reader not reading the cards so we had to manually input the card numbers.
We had some technical difficulties with connection in the beginning with the phone attached reader but we only had that issue the one time.
Phone support at the time the above happened was not available.

Likelihood to Recommend

I would say if you are selling alot of items then invest in one of the POS readers above the free one. I just find that when I use the phone one, it can be a pain with not connecting properly so swiping or using it for more than a few sales I think would really be a pain. Now that I say that, I just got a Samsung S21 Ultra. They do not have an aux port so I can't use the phone one at all now. I haven't used it in a while as I use the 'Square Reader for contactless and chip and PIN'.

Samantha Forbes

Executive Assistant Office Manager in Finance and Accounting at Moakler Wealth Management Inc. (1-10 employees)

Vetted Review

3 years of experience

View profile

POS Solutions for Accepting and Recording Payments

Rating: 9 out of 10

Incentivized

March 24, 2022

Use Cases and Deployment Scope

Square POS is a very useful software for any organization/department that requires to record and accept payments for purposes like events/fairs/merchandise/fee, etc. Square POS works on devices like computers, and mobile phones through the Square POS application. It is a great tool for accepting payments as well as maintaining records. The use of this product is not only specifically meant for selling products, but it can be also used for other cases were payment needs to be recorded properly.

Pros

Recording the transactions with sync for each device.
Accepting payments through credit and debit cards.
Easy to use.

Cons

Square Hardware like Credit Card Reader or POS Hardware is not available in India.

Likelihood to Recommend

Suitable scenarios where the use of Square POS is well suited:

- Recording cash payments on the go or at a fixed place.

- Accepting credit card/debit card payments.

- Selling products and services through the Square POS app.

DR. RAKESH TRIPATHI

Head - Department of English & Foreign Languages at Sri Sri University (201-500 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

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