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GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of …
Starting at $20 per month
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What is GetFeedback?
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
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Popular Features
- Themes (9)10.0100%
- Changes to live survey (9)10.0100%
- Question design help (9)10.0100%
- Multiple question types (9)10.0100%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20 per month
Product Demos
GetFeedback Demo Part 2
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GetFeedback Demo
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What is GetFeedback?
GetFeedback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
GetFeedback starts at $20.
Reviewers rate Survey templates and Themes and Custom logo/branding highest, with a score of 10.
The most common users of GetFeedback are from Mid-sized Companies (51-1,000 employees).
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(33)
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
GetFeedback by Zen is a versatile software tool that is used in various industries and departments for a wide range of purposes. One of the key use cases of GetFeedback is in recruitment, where it is employed by hiring teams to assess and qualify new job applicants through surveys. This enables organizations to gather valuable insights into each candidate's skills, experience, and suitability for the role.
Additionally, corporate training teams rely on GetFeedback to collect feedback from trainees after each training session. This helps them understand how effective the training was and make necessary adjustments to improve future sessions.
Human resources departments also benefit from using GetFeedback for employee stratification and employee recognition programs. By utilizing surveys, they are able to gather feedback from employees and nominate outstanding performers for recognition.
Another significant use case of GetFeedback is lead qualification. The Solution Builder App allows sales teams to qualify leads through the use of surveys. This enables them to better understand potential customers' needs, preferences, and pain points, helping them tailor their approach and improve conversion rates.
Furthermore, GetFeedback plays a crucial role in gathering customer feedback and sentiment analysis. It serves as the primary survey tool for Zen, allowing businesses to collect valuable insights about their customers' experiences with products, services, and support. The software offers customization options that help maintain brand consistency while delivering a consistent user experience.
However, there are some challenges associated with using GetFeedback. Duplicate responses can be a pain point, requiring constant reconciliation. Despite these limitations, GetFeedback remains a popular choice among users as it provides an easy-to-use interface, seamless integration with Salesforce, and the ability to generate valuable feedback quickly.
In summary, GetFeedback is a versatile tool that addresses various needs across organizations. From recruiting and corporate training to lead qualification and customer feedback collection, this software offers valuable solutions for improving processes and decision-making based on user input.
Users recommend thoroughly evaluating the software's ability to seamlessly integrate with CRM platforms and effectively establish survey points throughout the entire customer journey. It is advised to carefully consider the aesthetic appeal and data summarization capabilities of the software as essential criteria in determining whether it meets the requirements. Users also suggest performing benchmarking against other vendors, with GetFeedback standing out as a robust competitor, particularly when compared to SurveyMonkey. They highly recommend trying out the product in a demo environment before implementing it publicly.
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Reviews
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Score 10 out of 10
Vetted Review
Verified User
GetFeedback, by SurveyMonkey, is being used for two purposes: 1) to provide a CX platform, 2) to be integrated to Salesforce. It is currently being used across many divisions at Zen with an eye for using it for internal purposes.
- Great integration with Salesforce
- Fantastic looking surveys
- Incredible time to delivery - this is fast to spin up and use
- I would like to see some of the browser based analytics available in Salesforce
- Continue working on the Salesforce installed package - it is great, but lots of potential here where nobody is really exploiting
December 13, 2018
We love GetFeedback
We use GetFeedback for surveys to gauge the success of our completed projects. It is great for this purpose as it gathers quick feedback in a user-friendly and mobile responsive format. It is easy to set up the survey and we integrate it into Salesforce to store the answers for analytics.
- Mobile responsiveness
- User friendly
- Easy to use on the back end
- Could increase their support for complex surveys.
December 04, 2018
Using GetFeedback in Higher Education
We use GetFeedback for several assessments and personalized form submissions. Our assessments are generated and integrated within Salesforce, allowing for customization and the ability to auto-load responses directly within a custom Salesforce object. In addition to assessments, we have developed a series of admission application forms (references and surveys) to gather data from multiple constituents involved in the higher education enrollment process. Finally, we have developed GetFeedback forms to serve as emergency web placed forms in the event our primary web forms are unavailable or unresponsive.
- Salesforce integration is intuitive and easy to implement without any coding.
- Customization and logic is incredibly useful to improve the user experience.
- Visualizations and graphics are customer-friendly and load easily on all devices.
- Survey submissions can notify only one email address so if you need individual responses to go to another individual you have to either set-up Salesforce workflows/email alerts or auto-forward rules in the email inbox
- Salesforce integration and sync is great and usually reliable but occasional record ID changes cause a failure in a survey response to sync to Salesforce. GetFeedback has no way to notify the administrator of the record's failure to sync.
- Easier to sync all data to Salesforce and do survey reporting within Salesforce than within the GetFeedback user interface
April 27, 2018
Use GetFeedback!
Across two companies, my teams have used GetFeedback to discover consumer sentiment, to survey customers about their sales and support experience (net promoter score), and even to solicit content from thought leadership contributors. There are lots of tools you could use for this, but GetFeedback stands out. We started using GetFeedback because it was the only tool with a truly solid Salesforce integration. We ended up using it because it had the best UI and looked absolutely gorgeous. It's fantastic, and the team that supports it is too.
- Salesforce integration
- Easy UI
- Flexible for branding
- Not a criticism - but it would be really great to be able to reach audiences that we simply don't have access to. SurveyMonkey now offers this.
March 28, 2018
Great product, would recommend
We used Getfeedback to primarily generate NPS and CSAT scores for our existing merchants. IT allowed us to generate value for both our support organization and marketing org, letting us see the results of our campaigns and outreaches to existing merchants. We heavily used the link parameters to have more customization in email.
- Link parameters in surveys
- Clean user interface
- Easy to export results to Salesforce.
- More integration with marketo and other systems. I wish I could use more of this data for triggered messaging.
January 30, 2018
Looks Nice, Limited Functionality
We use GetFeedback sparingly. We originally signed up because of its integration with Salesforce, we were looking for a way to bring survey data into Salesforce automatically. The Salesforce integration works, but we have previously found other applications that meet our needs in a more robust way. We still use GetFeedback from time to time...mainly as a survey tool.
- Elegant design
- Easy to use
- Quick to create custom surveys
- Salesforce integration options
- Survey data presentation
- Flexibility with question types
GetFeedback is currently used as a tool to generate feedback to our clients and allows us to get some valuable infomration from them in an easy manner. Before we first started using it, we found it hard to find out exactly how customers felt and a lot of the time, we were sending out emails. So GetFeedback allows us to offer something more engaging.
- The way it works with Salesforce CRM and how you can create dashboards and reports based from criteria gathered in GetFeedback.
- Customisable features are a big plus - allows you to choose what kind of question you want to ask.
- Very easy to use interface and so easy to assemble a survey within minutes.
- A little more customisation would be nice. Having the option to completely change the layout of a question (other than background image) allows for more personalization.
May 18, 2017
GetFeedback from your entire customer base!
We are using GetFeedback as our primary survey tool to collect customer sentiment when a support case closes (CSAT), when a PS project closes (PS SAT), and our rolling 6 month Customer Sentiment Survey. The surveys technically span three different departments but all roll up to our Customer Insights team. Some of the big positive about GetFeedback is that we have standardized (almost) all of our surveys into a single vendor which makes data management and reporting much easier. GetFeedback also allows a lot more customization to the look and feel of our surveys to ensure we stay on brand and deliver a consistent user experience. The most impactful feature of GetFeedback is you can embed the responses to an initial question directly into the email. This allows us to capture the 1-5 CSAT rating for a support interaction without the customer having to open up the survey in a separate tab. We have seen a large increase in the amount of initial CSAT responses we receive after implementing this.
One of the big pain points we have with GetFeedback is that it will create duplicate responses, which requires constant reconciliation.
One of the big pain points we have with GetFeedback is that it will create duplicate responses, which requires constant reconciliation.
- Embed survey responses into an email to allow for easier data capture from customers.
- Very customizable look and feel of the survey to stay on corporate brand.
- Intuitive user interface.
- Creates duplicate responses, this especially seems to be an issue when you embed a survey response into an email. The problem stems from Getfeedback's inability to recognize that a customer has started a survey, quit part way through, and then come back to finish it.
- Would like additional customization to the navigation/format within a survey.
- Engaging support is not super intuitive. They have a weird popup menu on their website and their internal case system does not provide any receipt/confirmation so I'm not sure whether or not my request has been received.
September 09, 2016
GetFeedback - Hurry up and Get it. You'll love the Feedback (and your response rate)!
We use GetFeedback internally and externally here are a few of the business problems we've been able to solve:
- Recruiting uses 3 surveys to qualify new job applicants
- Corporate Training uses it to find out what should be adjusted after each new hire training session
- Human Resources uses it for employee stratification and employee of the quarter nominations
- Leads are qualified through the use of what we call our "Solution Builder App"
- Customers are sent surveys when an opportunity is lost to see what we could've done to secure the business
- The interface is super easy to use. If you can put together a PowerPoint you can make a survey.
- The integration with our Salesforce instance is critical. They have done a nice job making the process fairly simple.
- The customer support I've gotten when I've had to use it was very helpful and friendly.
- The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
- I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
- The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.