Insights from TeamViewer Reviewers
Based on 49 verified reviews published in the last 18 months
Overview
Synthesised from 49 reviews | Last Published July 9, 2026
TeamViewer is widely adopted by organizations as a primary solution for remote access and support, addressing IT help desk services, troubleshooting, and device management for internal teams and external clients. In TrustRadius reviews, its robust remote access and control capabilities are frequently highlighted, allowing users to connect and manage computers from any location. Reviewers consistently value its efficient file transfer features, user-friendly interface, and strong security measures, which include encryption and multi-factor authentication, ensuring secure connections.
While offering significant cost savings by reducing the need for on-site support and improving operational efficiency, reviewers frequently cite the high and increasing cost of licenses as a primary concern, particularly for commercial use. Performance issues, including slow speeds with large files or multiple sessions and connection stability problems, are also reported. Despite these drawbacks, the overall sentiment indicates a positive return on investment, primarily driven by enhanced productivity and streamlined remote operations.
Pros
- Robust remote access and control capabilities
- Efficient and secure file transfer features
- User-friendly interface and simple installation process
- Strong security measures including encryption and MFA
- Significant reduction in operational costs (e.g., travel for support)
Cons
- High and increasing licensing costs, especially for commercial use
- Slow speeds, particularly with large file transfers or multiple sessions
- Connection stability issues, including lag and drops
- Less fluid or difficult mobile experience on touchscreen devices