Insights from TeamViewer Reviewers
Based on 49 verified reviews published in the last 18 months
Overview
Synthesised from 49 reviews | Last Published July 4, 2026
TeamViewer is primarily utilized by organizations for remote IT support and troubleshooting, enabling help desk services, file transfers, and device management. It also facilitates broader remote work and access, allowing employees to connect to office resources. In TrustRadius reviews, its robust capabilities for remote access and control are widely noted, with 55% of reviewers highlighting this core functionality, alongside efficient file transfer and ease of use.
While reviewers appreciate the platform's contribution to cost savings and increased efficiency, concerns frequently arise regarding pricing, with 27% citing high licensing costs. Performance and connectivity issues, including slow speed and connection instability, are also commonly reported, particularly with large file transfers. Reviewers generally find TeamViewer a valuable tool for remote operations, despite these identified areas for improvement.
Pros
- Enables robust remote access and control for diverse devices.
- Facilitates efficient and secure file transfers between connected systems.
- Offers a user-friendly interface and straightforward setup process.
- Provides strong security measures, including end-to-end encryption.
- Contributes to significant cost savings by reducing travel for IT support.
Cons
- High licensing costs are a frequent concern for users.
- Experiences performance issues, including slow speed and connection instability, especially with large files or multiple sessions.
- Requires high internet speeds to maintain optimal performance.
- Mobile application experience is often described as difficult to use on phones and tablets.
- Some reviewers note occasional agent connectivity problems.