Insights from TeamViewer Reviewers
Based on 52 verified reviews published in the last 18 months
Overview
Synthesised from 52 reviews | Last Published July 2, 2026
TeamViewer is widely used by organizations for remote IT support and troubleshooting, enabling help desk services, system problem resolution, and software installations for distributed users. It also facilitates remote work by allowing access to on-premise desktops from various locations. In TrustRadius reviews, its robust remote access and control capabilities, efficient file transfer, and strong security features are frequently highlighted, with 52% of reviewers commending its remote access effectiveness.
Reviewers also appreciate its broad cross-platform support. However, concerns frequently arise regarding its high pricing and licensing costs, with 35% of reviewers finding them prohibitive, particularly for smaller entities. Other reported drawbacks include a suboptimal mobile experience, occasional performance issues, and connection instability. Despite these points, the product is consistently noted for its positive impact on operational efficiency and cost savings.
Pros
- Robust remote access and control for distant systems
- Efficient and fast file transfer functionality
- User-friendly interface and straightforward installation
- Strong security features including encryption and two-factor authentication
- Broad cross-platform compatibility across operating systems and devices
Cons
- High pricing and licensing costs, particularly for small businesses
- Suboptimal mobile application experience and feature parity
- Performance and speed issues, especially with large transfers or multiple sessions
- Connection stability concerns, sensitive to internet fluctuations
- Cluttered user interface perceived as not user-friendly for new users