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FixMe.IT by Techinline Reviews and Ratings

Rating: 4.4 out of 10
Score
4.4 out of 10

Community insights

TrustRadius Insights for FixMe.IT by Techinline are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable Unattended Access: Several users have praised FixMe.IT for its reliable unattended access feature, stating that it always works seamlessly without any issues. This allows users to establish remote connections with client computers effortlessly and efficiently.

Easy Deployment and Integration: Many reviewers have commended the easy deployment of FixMe.IT through MSI to all PCs in their companies. They found this process to be hassle-free, saving them time and effort. Additionally, the integration of the FixMe.IT link within the user's software was highlighted as a valuable feature, allowing technicians to connect quickly with just a click.

Efficient Remote Operations: Numerous users have expressed satisfaction with how fast and efficient FixMe.IT is compared to other remote apps. The quick connection setup, often within 10 seconds, has been appreciated by many customers. Users also value the lack of lag time in the connection, which enables them to carry out tasks quickly and efficiently.

Reviews

6 Reviews

An absolute bargain that delivers on core features, but may be too limiting for larger MSPs

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Back in 2009, I needed a remote tool with three critical functions:

1. On-demand remote control

2. Unattended access to client computers

3. Access remote machines from multiple computers

After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.

Pros

  • Portability - expert application can be installed on any PC in seconds.
  • Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
  • Multi-monitor support - handling clients with multiple monitors is easy.

Cons

  • Multi-factor authentication via SMS or authenticator app instead of just email.
  • Better search capability in "Unattended Clients" list.
  • Mobile client for expert.
  • Remote control client for Mac OS.

Likelihood to Recommend

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

CF
Christopher Filippi
President in Engineering at Cursed Network Corporation (1-10 employees)
Vetted Review
FixMe.IT by Techinline
11 years of experience

FixMe.IT has an unbeatable price for its stable but limited features

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

The IT support is the only department using it. Other departments use RingCentral meetings to share screens with each other or to do conference calls. This tool allows IT to have unattended access to all computers in the company. It allows us to do that, but to also direct a user to a short, easy URL, download a very small program, and then give us full control over their PC with only a 6 digit code. Instead of shipping a computer to us, configuring it, and then shipping it out to a user, using more time and money, we just ship laptops directly to remote employees. It is very easy for us to walk a user through a few steps to set up the computer and get to a browser, to give us access. There is a very clear ROI for us for speeding up that process as well as helping show users how to solve problems immediately, without them having to do anything.

Pros

  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

Cons

  • Be able to have detailed notes about the unattended computer. Currently, you just have a title of the computer and that's it. We can't fit much in the title but we do put, "HOSTNAME - SERVICE TAG - USER'S Name". If it's a spare computer we put "Unused" in place of the user's name.
  • Be able to block user input. Sometimes they just don't stop moving the mouse or trying to type at the same time and it makes my job frustrating very quickly.
  • Be able to block non-admins from being to remove the unattended client.

Likelihood to Recommend

It's great if you can mostly trust your users to want you to be able to remote into their computers. Our users rarely remove the app, but that would be a serious problem if you were trying to use this program to enforce control over the PCs. It does not offer reporting on the PCs in any way. If you just need a cheap, great, bare-bones remote desktop tool that works great on only PCs, then it's a no-brainer. I love this tool. If you have to support mobile, Apple, or Linux devices, this program would not help you out at all.

JB
Justin Bongard
Senior IT Support Technician in Information Technology at Global Financial Credit, LLC (51-200 employees)
Vetted Review
FixMe.IT by Techinline
2 years of experience
View profile

Remote Connections at its finest!!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I work for a copier dealership and I help a lot of customers remotely using fixme.it whenever they have printing/scanning issues with the copiers.

Pros

  • Easy for customers to get me a Client ID
  • No real lag time with the connection makes it easy for me to get done what I need to get done in a quick fashion
  • Can reboot computer without having client to sign me back on

Cons

  • Needs to be able to be used in a MAC environment
  • That is only thing I would love for to be added to it
  • Great Product

Likelihood to Recommend

In any situation where you need to connect to another computer to help fix or resolve any computer/application issues.

NT
Nick Tietjen
Integration supervisor in Information Technology at Shore Office Systems (11-50 employees)
Vetted Review
FixMe.IT by Techinline
9 years of experience
View profile

FixMe.IT - Easy support, quick connect, full featured.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use FixMe.IT for customer support service, installation, and demos.

Pros

  • It is a breeze to get connected with users. It seems to get through firewalls, and users can in most cases find the button to click based on the browser to start the session. Other services it would take 10 minutes sometimes for the users to get connected. In addition, we added the FixMe.IT link within our software so users just click it and they in most cases connect in 10 seconds unless it is a slow browser or has high security.
  • The feature they added a year ago to connect with up to 10 computers. Especially useful when installing remotely a network installation of our accounting software.
  • Simple click to switch to our screen, their screen and other attached screens.

Cons

  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Likelihood to Recommend

Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.

MF
Mark Fredericks
COO at Micronetics, Intl. (1-10 employees)
Vetted Review
FixMe.IT by Techinline
3 years of experience
View profile

FixMe.IT FTW

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

[It] Provides a remote desktop service when other remote apps have not worked. [We are] Serving 900 users in 15 different locations so this is key.

Pros

  • Multiple screen support
  • Faster than other remote apps

Cons

  • I am currently happy with the product as-is.

Likelihood to Recommend

Works when other remote apps do not connect well or when other apps run too slowly to be useful

TC
Todd Cason
IT Support Specialist in Information Technology at Coffee Memorial Blood Center (501-1000 employees)
Vetted Review
FixMe.IT by Techinline
1 year of experience
View profile

General use

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use FixMe.IT to support various types of problems on our users' machines.

Pros

  • Ease of implementing on the end user's machine.

Cons

  • Mobile Support
  • Support for other OSs. Ex: Mac

Likelihood to Recommend

It is well suited to use in supporting less technical savvy users. We direct the customer to a website and they click one button to initiate the support session.

KT
Kevin Timmons
Assistant General Manager in Professional Services at Fulton Telephone Co (11-50 employees)
Vetted Review
FixMe.IT by Techinline
1 year of experience
View profile