An absolute bargain that delivers on core features, but may be too limiting for larger MSPs
June 25, 2021

An absolute bargain that delivers on core features, but may be too limiting for larger MSPs

Christopher Filippi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FixMe.IT

Back in 2009, I needed a remote tool with three critical functions:
1. On-demand remote control
2. Unattended access to client computers
3. Access remote machines from multiple computers
After 11 years, FixMe.IT is still our primary tool for remote controlling client's Windows PCs and Servers. The product continues to improve and is literally used every day.
  • Portability - expert application can be installed on any PC in seconds.
  • Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
  • Multi-monitor support - handling clients with multiple monitors is easy.
  • Multi-factor authentication via SMS or authenticator app instead of just email.
  • Better search capability in "Unattended Clients" list.
  • Mobile client for expert.
  • Remote control client for Mac OS.
  • Quickly establish remote control of a client's computer securely.
  • Unattended access for lots of client computers and servers.
  • Expert application can be installed on multiple computers.
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
The fundamental problem we encountered with TeamViewer and GoToAssist back in 2009 was both required separate licenses for each system the software was installed on. Thus, for a small outfit like ours with two technicians, we'd require a total of 6 licenses (office, home, and laptop) which got outrageously expensive. TeamViewer also had a nasty habit of updating to a newer version that our license didn't support (if the technician forgot to turn this feature off, or it was updated automatically by Vipre patch management).

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FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

FixMe.IT Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Remote management of servers & workstations
Session record