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What is Text?

Text is a customer support platform that integrates live chat, ticketing, and automation. The platform features an AI agent designed to handle routine inquiries, alongside tools for managing chat, email, and social media interactions.

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Screenshot of Text's dashboard that combines AI agents, AI live chat, AI help desk ticketing, automation and analytics.

Screenshot of Text Chat's AI-powered customer support tool that helps to turn traffic into revenue.

Screenshot of AI Agents that are smart, responsive and always on.

Screenshot of the interface to spot trends and shifts in customer service with reports like total chats, CSAT, unique visitors or conversions to improve KPIs.

Screenshot of Text Intelligence, which is a self-learning AI layer to help with reply suggestions, autonomously handles common inquiries and escalates when needed.

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Screenshot of Text's dashboard that combines AI agents, AI live chat, AI help desk ticketing, automation and analytics.

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