ChatBot.com is a cloud-based conversational automation platform for customer service, ecommerce, and lead generation. Organizations configure AI Agents using their websites, help centers, product documentation, uploaded files, and manually created articles as knowledge sources.
Key Capabilities
- Automated Customer Service: AI Agents answer customer questions using organization-provided content rather than general internet sources.
- Ecommerce Assistance: Agents can recommend products, collect lead information, provide discount codes, and assist shoppers during checkout.
- Human Handoff: Conversations requiring human review transfer to an agent in the Text.com inbox with the conversation history preserved.
- Natural-Language Configuration: Teams define an agent’s role, instructions, tone, response length, and operating limits using written prompts.
- Agent Skills: Configurable skills allow an AI Agent to create tickets, route conversations, collect customer details, and perform supported business actions.
- Knowledge Management: Administrators can select, exclude, refresh, or disable individual knowledge sources.
- Multiple Agents: Supported plans allow organizations to configure multiple AI Agents with separate instructions, knowledge sources, skills, and communication channels.
Integrations
ChatBot.com provides integrations for LiveChat, HelpDesk, KnowledgeBase, Shopify, Facebook Messenger, WordPress, Webflow, Slack, and Zapier. Website deployment options also support BigCommerce, Squarespace, and Wix.
An application programming interface (API) and webhooks support connections with internal systems, databases, and additional third-party applications. Webhook implementations require technical configuration. Current connectors are listed in the official integration directory.
Platform Context
ChatBot.com operates within the Text.com customer service platform. AI-managed conversations, live chats, and support tickets can be routed through a shared Text.com inbox. The platform can therefore connect automated responses with the live-chat and ticket-management functions provided by other Text.com products.
Vendor-Reported Outcomes
Vendor-published case studies associate ChatBot.com deployments with additional ecommerce revenue, reduced communication time, and automated handling of customer requests. The vendor also reports that resolution rates increase when organizations configure relevant knowledge sources. These results are customer-specific and should not be treated as independent performance benchmarks.
Audience & Use Cases
- Audience: Customer service teams, ecommerce operators, sales teams, and support administrators.
- Use Cases: Frequently asked question handling, product recommendations, lead capture, checkout assistance, ticket creation, conversation routing, and after-hours support.
Technical Specifications
- Deployment: Cloud-based web application
- Customer Channels: Website chat, email, Facebook Messenger, and supported mobile or ecommerce integrations
- Extensibility: API and webhook access
- Entry Pricing: As of July 2026, the Essential plan starts at $19 per user per month with annual billing or $25 per user with monthly billing.
- Trial: The vendor offers a 14-day trial without requiring a credit card.
Plans impose different limits on AI Agents, automated resolutions, API calls, and other features. Current terms are available on the official ChatBot.com pricing page.
