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Textmagic Reviews & Insights

Score10 out of 10

19 Reviews and Ratings

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Community insights

TrustRadius Insights for Textmagic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless Contact Import: Several users have found TextMagic's process for importing contacts to be seamless and user-friendly. They have mentioned the ease of uploading sign-ups from various sources, such as tradeshows they attend. This suggests that TextMagic provides an efficient system for integrating contact lists, allowing users to easily manage their contacts in one place.

Two-Way Chat Messaging: Reviewers appreciate TextMagic's two-way chat messaging feature, which allows them to respond to text messages received and hold conversations within the platform. This interactive and engaging communication capability enhances user experience by enabling real-time and efficient communication with their contacts.

Convenient Billing Structure: Users have praised TextMagic's billing structure with auto balance, which automatically manages and adjusts the account balance. This feature simplifies the payment process, ensuring convenience and peace of mind for users as they can rely on TextMagic to handle their account balance management seamlessly.

Reviews

10 Reviews

We use Textmagic every day

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We follow up on quotes we send to customers, notify customers of their upcoming deliveries and remind employees of their starting time. Many people don't read their emails, but they do see text messages.

Pros

  • API connection to other applications
  • Message on platforms other than SMS
  • Allow flexibility for various business uses

Cons

  • I wish that it worked better with our local phone number.
  • Connect to more platforms

Likelihood to Recommend

Manually or automatically messaging customers and employees works well. It would be great if it had a more seamless way to message customers across more platforms.
DS
Daryl Sensenig
Sales Team Leader in Sales at Tents For Rent LLC (11-50 employees)
Vetted Review
Textmagic
8 years of experience
Verified on LinkedIn

Super easy way for small business to add Text Marketing just like Magic

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I wanted to add an SMS list to promote our special event fundraiser with mission Costumes Community Causes. I had never used an SMS service before so did some research and found TextMagic. As a small startup business, I needed the most cost-effective solution to try. TextMagic was the perfect solution for us It is very easy to use and keep marketing costs low while reaching customers that do not want to read email and do not see our social media posts. It was really easy to add the collector to our GoDaddy website. My customers can add themselves or I can upload the signups from the events that we hold. I definitely recommend this if you want to add SMS text campaigns to your marketing.

Pros

  • Easy to upload sign ups from tradeshows we attend.
  • I like the ability to respond the their texts back to me to hold a conversation.
  • I like the billing structure with auto balance.
  • The scheduling feature and cost calculation is very helpful.
  • Easy to learn to use.

Cons

  • It would be nice to add a picture to show up as part of the text. It only lets you add a link to a picture.
  • When uploading new contacts by pasting, it didn't enter the names correctly. So I had to delete the new entries and upload as csv which worked correctly.
  • Have not found any other issues with TextMagic.

Likelihood to Recommend

TextMagic is a wonderful solution for small businesses or non-profits just adding an SMS text service to their marketing outreach program. Very easy to set up and use. Customers seem to like SMS as a method of communication. Easily lets you keep in touch with them at a very nominal cost. Immediate feedback if they respond to your text on the dashboard through chat.
SS
Suzanne Stafford
Principal in Corporate at Faery Court Masquerade Ball (1-10 employees)
Vetted Review
Textmagic
1 year of experience

For communication and commercial operations optimization.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Text messages can be used to provide notifications, alerts, reminders and promotional messages. You can upload contact lists and send messages to customers, employees, stakeholders, and even members of the general public who are involved in promotional activities. Provides an SMS gateway API to interact with websites and incorporate text messaging capabilities into daily activities.

Pros

  • Employees can connect via text messages using two-way chat messages.
  • Emails can be converted to text messages and sent as SMS.

Cons

  • TextMagic's customer service continues to be poor.
  • Contact management could be simplified.

Likelihood to Recommend

You can share your team's inboxes and contact lists; each member can schedule messages to be delivered at certain times while keeping track of delivery rates. Metrics such as volume of messages delivered and received, delivery rate, and response rate can be tracked. You can import Excel or CSV files, tag them with custom fields, and perform custom actions like sharing with subaccounts, hiding, and adding more profile information.
UP
Umarani Paswan
Information Technology Project Manager in Information Technology at SyManSys Technologies India Pvt. Ltd. (1001-5000 employees)
Vetted Review
Textmagic
2 years of experience
View profile

It's not magic, but it works extremely well

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

When COVID hit, we wanted a way to schedule and send a daily COVID screening text to our staff. We used TextMagic to send these SMS' on a weekly basis. Setup was easy, the texts were delivered on time and the pricing was fair.

The only feature I wish they had was the ability to opt out of particular days, for instance, weekends, more efficiently. As of writing, I don't believe this is an option yet but I did suggest it as an option moving forward.

Pros

  • Schedule SMS.
  • Sending SMS.

Cons

  • It would be nice to schedule texts and omit certain days, like weekends, more easily.

Likelihood to Recommend

TextMagic was the perfect choice for what we wanted to do, which was sending a COVID screening questionnaire on a daily basis to our staff.
VU
Verified User
Manager in Marketing (51-200 employees)
Vetted Review
Textmagic
2 years of experience

TextMagic is magical!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Our company uses TextMagic as an easy way to send out messages to all employees very quickly. We use it to inform employees of weather related delays or closings. We also use it for other types of urgent message that we need to send during off hours. We have employees who do not have company email or company devices to check email during non-business hours. TextMagic allows us to reach everyone whether or not they are on the company's email distribution.

Pros

  • It is very easy to import a contact list.
  • The simplicity of creating a template makes this a breeze to use.
  • I can access TextMagic from anywhere and reach all of our employees in seconds.

Cons

  • I don't have any cons at the moment.

Likelihood to Recommend

It is well suited for our small company. We have employees in multiple states; some without company email; and many without company devices to check email during non-business hours.
AH
Alissa Hamilton
Human Resources Manager in Human Resources at Bausch+Stroebel (11-50 employees)
Vetted Review
Textmagic
2 years of experience
View profile

TextMagic helped us reach customers we could not before!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

The entire office staff uses TextMagic to communicate with our customers. We are able to easily reach our customers that may not be in a position to answer a call. We use it for scheduling, confirmations and general communication. We are thrilled with the results we have gotten and the volume of customers we are able to reach in this day in age where most people prefer to text.

Pros

  • Easy to use
  • Reminders when our balance is low, we never have to worry about going to send a text and not having enough credits
  • Multiple users are able to work off of the same account
  • Detailed records kept of each text conversation

Cons

  • I have no cons to report at this time

Likelihood to Recommend

In 2019, most people avoid answering a phone call, especially if they are not familiar with the number. The ability to text our customers is crucial to reach them. We don't have our office staff texting from their personal cell phones to reach customers who prefer texting. We are able to send texts through emails.
CK
Courtney Kuzmich
Office Manager at Dry Zone Basement Systems (11-50 employees)
Vetted Review
Textmagic
3 years of experience
View profile

PRODUCTIVITY? USE TEXT MAGIC

Rating: 9 out of 10

Use Cases and Deployment Scope

Used across the whole organization for immediate dissemination of critical information happening inside the plant. Our plant is situated in remote town of Leyte province occupying few hectares of land in which operation offices are located far from the Administration building where our executives, managers, AVP's, VP's reside. Part of our safety program is to monitor closely the gas emissions and disseminate the information to selected persons once threshold is reached. SMS is the fastest way distribute the information that's why we used TextMagic. It works fine.

Pros

  • Uses SMS feature.
  • Easy to manage users/groups.
  • Detailed reporting.

Cons

  • Apologies but can't think of one.

Likelihood to Recommend

The mobility and the integration features of this system is worth trying it for. It's easy to access, manage, and the features like email to SMS are just another tool of productivity for workers especially for those mobile users.
RC
Ramil Cadlawon
Senior Systems Administrator in Information Technology at Lear Corporation (10,001+ employees)
Vetted Review
Textmagic
1 year of experience
View profile

Value Added

Rating: 10 out of 10

Use Cases and Deployment Scope

TextMagic is a very simple tool that allows us to keep our clients end consumers updated with deliveries. We use it as a company as it offers value added services to our already existing supply chain.

Pros

  • Account top up is very quick and easy to do
  • Summarizes account activity

Cons

  • Happy with Text Magic

Likelihood to Recommend

Allows us to keep consumers updated on deliveries
MF
Michelle Fuller
Sales & Marketing Manager in Sales at MIES INTERNATIONAL LIMITED (51-200 employees)
Vetted Review
Textmagic
1 year of experience
View profile

Fantastic for group texting!

Rating: 10 out of 10

Use Cases and Deployment Scope

I run a dance school. I use it for essential contact to all my pupils, i.e. if I need to cancel a class at the last minute due to illness or bad weather. I also use it to remind pupils when we resume classes after a holiday break.

Pros

  • Website is easy to use
  • You can set up lists/groups of contacts
  • You can import contacts easily from your own spreadsheet

Likelihood to Recommend

Easy to very quickly do a group text in case of an emergency. I would not over-use it as it could be very annoying to keep receiving marketing texts.
AK
Amanda Kirby
Owner at Northwich Dance Company (1-10 employees)
Vetted Review
Textmagic
1 year of experience
View profile

Why you should not use TextMagic

Rating: 1 out of 10

Use Cases and Deployment Scope

We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most important tool of my company. Sometimes messages need 20 [minutes] to reach the destination. The support is incompetent and not polite, each time you need something it is impossible. I am totally stuck with them because the phone number that I pay each month to textmagic is on of all my communication. Using Twilio and Smooch is 200% times better than Textmagic.

Pros

  • Chat window
  • Simple API task

Cons

  • Connection between other services ERP, CRM and slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.

Likelihood to Recommend

It is perfect for simple chat. But there is zero interoperability to use other suitable tools so I would not recommend this tool for professional usage. For the support as soon as you have an issue it is not their system that is the problem but the carrier and a few minutes later the bug is solved. The support is lying to their customers.
VU
Verified User
Engineer in Corporate (1-10 employees)
Vetted Review
Textmagic
1 year of experience