Why you should not use TextMagic
January 06, 2017

Why you should not use TextMagic

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TextMagic

We are using textmagic for our communication and sell to our customers. All our services are based using SMS exchanges. It is the most important tool of my company. Sometimes messages need 20 [minutes] to reach the destination. The support is incompetent and not polite, each time you need something it is impossible. I am totally stuck with them because the phone number that I pay each month to textmagic is on of all my communication. Using Twilio and Smooch is 200% times better than Textmagic.

Pros

  • Chat window
  • Simple API task

Cons

  • Connection between other services ERP, CRM and Slack.
  • Textmagic is a tool for kids who want to SMS chat.
  • The possibility to change the SMS provider to Twilio or others. It is not legal to forbid that but they find a way to bypass that.
  • It is slow.
  • Some message are really slow.
  • The non-advanced user of my company can use it, but I implemented a setting with Slack and Twilio and after a very short explanation it was perfect for all.
It was a mistake to select textmagic.
It is perfect for simple chat. But there is zero interoperability to use other suitable tools so I would not recommend this tool for professional usage. For the support as soon as you have an issue it is not their system that is the problem but the carrier and a few minutes later the bug is solved. The support is lying to their customers.

Comments

  • Alexa Lemzy | TrustRadius Reviewer
    Alexa Lemzy
    (Vendor Representative) commented 7 years ago
    Thank you for taking the time to share your review. We would like to let you know that it is now possible to automate TextMagic tasks using Zapier and send messages via 750+ apps, including ERP, CRM and Slack. We apologise that our service did not meet your expectations when you were using it.
  • Anonymous | TrustRadius Reviewer
    Review author
    commented 7 years ago
    Using Zapier to send and replye sms from Slack to textmagic does not Work, you can only get alarm. It reply to the SMS number of textmagic not the original. It is almost unuseful.
  • Anonymous | TrustRadius Reviewer
    Review author
    commented 7 years ago
    Few messages are lost, i nearly lost one customer and when i contacted the support it is never there fault.

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