Thought Industries

Score8.8 out of 10

6 Reviews and Ratings

Community insights

TrustRadius Insights for Thought Industries are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy-to-use School Configuration and Course Authoring: Users appreciate the partnership with Thought Industries and find the overall school configuration and course authoring to be easy to use. Several reviewers have mentioned that they were able to quickly set up their learning platforms and create courses without any difficulties.

Highly Personalized Learner's Experience: The platform allows for customization of the learner's experience, making it highly personalized. Many users have praised this feature, stating that it helps them deliver tailored content to their learners, resulting in a more engaging and effective learning experience.

Impressive Presentation and User Ease: Users find the presentation, look, and user ease of the platform to be impressive. Numerous reviewers have commended the modern and user-friendly interface, emphasizing that it enhances the overall user experience and makes navigation intuitive.

Reviews

4 Reviews

Best LMS for monetized content

Rating: 8 out of 10

Incentivized

November 2, 2022

Use Cases and Deployment Scope

We have two main use cases with Thought Industries. First, is internal training for our employees. Second, is to provide continuing education for medical coders and billers. Thought Industries provides a single platform for us to do both, and customize each to their respective audiences. We also hope to eventually also build an additional site to provide on-demand training to our end-users.

Pros

Onboarding
Creating multiple individual, customizable, branded learning sites
Ease of creating courses natively in the platform

Cons

Lacks the ability to make courses required
Cannot pull a report for a course(s) to show who has not started the course
Cannot reset gamification or run specific gamification campaigns
Although SCORM compliant, SCORM courses often break or do not show as complete on the learner side even when the module is marked as complete on the back end

Likelihood to Recommend

Thought Industries is geared towards organizations looking to monetize their content and learning sites and is a great platform for those use cases. They are not as strong when it comes to providing internal required compliance training, or support training for our application end-users. We have been promised for four years that the ability to require completion of a course(s) is coming, but it has been continuously pushed out on the road map to the point where it’s not talked about at all anymore.

Verified User

Manager in Marketing (51-200 employees)

Vetted Review

4 years of experience

Thought Industries is a Great Partner in Scaling for Growth

Rating: 9 out of 10

Incentivized

November 1, 2022

Use Cases and Deployment Scope

We use Thought Industries as our primary customer learning platform. We deliver a variety of training modalities through Thought Industries including - Live webinar-style training for each product we sell (vILT) - On-demand courses for products and best practices in sales, recruiting, marketing, and operations - Certifications for products - Learning pathways for self-service implementation and training. Our business challenge when we purchased Thought Industries was to scale our learning programs to our growing customer base. Now, we use it as a way to distinguish the modalities and, based on the customer's package, determine eligibility for different styles of training.

Pros

Excellent and modern UI with ability to use .css to customize experience
Reporting including a BI connector tool
Integrations with Salesforce (managed package), Zoom, and a robust API
In-app authoring tool
Continued education for customer education professionals

Cons

More integrations with data warehouses and data lakes (out of the box)

Likelihood to Recommend

Thought Industries is perfect if you are trying to scale your customer education business for a growing customer base. It is more expensive than their competitors, but the price is worth it based on the product and experience. Thought Industries is likely great for smaller customers, although we are an enterprise-level customer. If you are not offering multiple modalities for your training program, Thought Industries (or any LMS for that matter) might not be the best investment.

Tom Studdert, Ed.D.

VP, Customer Onboarding & Education in Customer Service at ZoomInfo (1001-5000 employees)

Vetted Review

4 years of experience

View profile

A Lot of Great Things, but a Lot of Room to Grow

Rating: 8 out of 10

Incentivized

March 31, 2022

Use Cases and Deployment Scope

We are a B2C Education provider (for-profit education products) that we sell to individuals looking to learn how to trade. We require not only a robust Learning Management Platform but also an eCommerce component to purchase additional courses. We selected Thought Industries because they solved both issues without any additional add-ons or third-party services. Our use case was simple (moving from Moodle)
- We need to implement with our CRM - either a direct connection or API.
- The ability for users to purchase courses (or subscribe to courses) directly through the LMS.
- Data to drive engagement, access, and eCommerce which is tracked and managed by the LMS.
- Hosted on their servers with promised uptime of 99%.

Pros

Built in eCommerce pages and purchasing options.
Data to drive real-time decision making.
Customization options.
Team to work with our needs and custom scope.

Cons

The subscription experience is really cumbersome and confusing for users. If I subscribe to a product - I shouldn't have to enroll AFTER I subscribe.
Webinar integration is iffy and connections aren't consistent.
Live Training and Hybrid Trading Courses were built backward from the perspective of adding other eLearning elements.
Cost can be pretty expensive and there are a lot of add-ons that do come at an additional cost.
Mobile Experience (phones) lacks because of how the platforms is in widgets.

Likelihood to Recommend

Currently, there are a lot of good things about the platform. Thought Industries I believe can do B2B, B2C, and Internal Training really well. The Panorama allows for segmentation of users and cohorts also provides great flexibility for whatever education business you are providing. It is more modern and sleek than a good amount of traditional LMSs that are used for K-12 or Higher Ed. Mobile and the lack of Phone or Chat Support is where they can greatly improve as other improvements are made based on user feedback and prioritized accordingly.

Verified User

Director (51-200 employees)

Vetted Review

4 years of experience

Thought Industries is the Next Step If You Want to Sell to External Customers!

Rating: 8 out of 10

Incentivized

September 28, 2021

Use Cases and Deployment Scope

We use Thought Industries to sell courses to our customers. It is primarily being used by the IT and Marketing departments. We now can create and sell courses based on our quarterly and annual content. This enables us to give customers interactive media and it also gives us a way of creating more revenue by subscription than just single product sales.

Pros

Ecommerce: The eCommerce options on Thought Industries are far better than any other LMS. You can sell subscriptions, one-time products, and even physical products.
Note-taking: The ability for users to take notes and journal is a key feature as a lot of our customers are teachers and they are learning the Bible and may want to go back and integrate their notes in other lessons.
The ability to handle video and audio is exceptional, especially how the video files can be stored in Wistia.
The panorama feature is helpful as we have many products that we white label and now, we can create courses for those customers as well.

Cons

The SCORM functionality needs improvement. In my opinion, it's clunky and not mobile-friendly.
The layout needs more flexibility. Our business has unique customers and a wide range of customers so being able to change it according to their needs would be helpful.
There is no image library. You have to upload each image every single time.
Updating changes can be slow.
It needs a drag-and-drop functionality.

Likelihood to Recommend

Thought Industries is well suited for a business that wants to do courses for an external audience and has design and video resources. It is also helpful for a business that does resell and white labeling of courses. If you are a super small business, then it would not necessarily be the right fit.

Ramon Mayo

Director of Planning and Administration in Human Resources at Urban Ministries (11-50 employees)

Vetted Review

1 year of experience