Thought Industries is a Great Partner in Scaling for Growth
Overall Satisfaction with Thought Industries
We use Thought Industries as our primary customer learning platform. We deliver a variety of training modalities through Thought Industries including - Live webinar-style training for each product we sell (vILT) - On-demand courses for products and best practices in sales, recruiting, marketing, and operations - Certifications for products - Learning pathways for self-service implementation and training. Our business challenge when we purchased Thought Industries was to scale our learning programs to our growing customer base. Now, we use it as a way to distinguish the modalities and, based on the customer's package, determine eligibility for different styles of training.
Pros
- Excellent and modern UI with ability to use .css to customize experience
- Reporting including a BI connector tool
- Integrations with Salesforce (managed package), Zoom, and a robust API
- In-app authoring tool
- Continued education for customer education professionals
Cons
- More integrations with data warehouses and data lakes (out of the box)
- University users are more likely to renew (10-15%) than non university user.
- University users are more likely to upsell (5-10%) than non university user.
- University users have higher usage of our platform (15-20%) than non university user.
- Certified users have higher usage of our platform (40%+) than non university user.
We selected Thought Industries over these three competitors, even though Thought Industries was more expensive. Their partnership in scaling was better and their integrations were stronger.
Do you think Thought Industries delivers good value for the price?
Yes
Are you happy with Thought Industries's feature set?
Yes
Did Thought Industries live up to sales and marketing promises?
Yes
Did implementation of Thought Industries go as expected?
Yes
Would you buy Thought Industries again?
Yes
Comments
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