A Lot of Great Things, but a Lot of Room to Grow
March 31, 2022

A Lot of Great Things, but a Lot of Room to Grow

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Thought Industries

We are a B2C Education provider (for-profit education products) that we sell to individuals looking to learn how to trade. We require not only a robust Learning Management Platform but also an eCommerce component to purchase additional courses. We selected Thought Industries because they solved both issues without any additional add-ons or third-party services. Our use case was simple (moving from Moodle)
- We need to implement with our CRM - either a direct connection or API.
- The ability for users to purchase courses (or subscribe to courses) directly through the LMS.
- Data to drive engagement, access, and eCommerce which is tracked and managed by the LMS.
- Hosted on their servers with promised uptime of 99%.
  • Built in eCommerce pages and purchasing options.
  • Data to drive real-time decision making.
  • Customization options.
  • Team to work with our needs and custom scope.
  • The subscription experience is really cumbersome and confusing for users. If I subscribe to a product - I shouldn't have to enroll AFTER I subscribe.
  • Webinar integration is iffy and connections aren't consistent.
  • Live Training and Hybrid Trading Courses were built backward from the perspective of adding other eLearning elements.
  • Cost can be pretty expensive and there are a lot of add-ons that do come at an additional cost.
  • Mobile Experience (phones) lacks because of how the platforms is in widgets.
  • Multiple Months with $20,000 in eCommerce Sales.
  • Site Up Time and Engagement has remained steady for all 4 years.
  • Course authoring is faster and more efficient.
Thought Industries provided an experience that was a quality match for both traditional learners and Learning Management Systems and where the learning world was going (at the time of purchase). What it could do for both Education and Sales combined is the key factor that drew us there. Other platforms were too new to the market and other platforms felt dated and couldn't check enough boxes to be the final choice.

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Currently, there are a lot of good things about the platform. Thought Industries I believe can do B2B, B2C, and Internal Training really well. The Panorama allows for segmentation of users and cohorts also provides great flexibility for whatever education business you are providing. It is more modern and sleek than a good amount of traditional LMSs that are used for K-12 or Higher Ed. Mobile and the lack of Phone or Chat Support is where they can greatly improve as other improvements are made based on user feedback and prioritized accordingly.

Thought Industries Feature Ratings

Course authoring
Course catalog or library
Progress tracking & certifications
Learning administration
Learning reporting & analytics
Social learning