TrustRadius Insights
Integration Issues with Credit Card Processing Systems: Some users have found that Touch Bistro does not integrate well with the credit …
Starting at $25 per month
View PricingOverview
What is TouchBistro?
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving…
Recent Reviews
Reviewer Pros & Cons
Pricing
Gift Cards
$25
Cloud
per month
Online Ordering
$50
Cloud
per month
POS License
$69
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
This Is TouchBistro full video 480p
YouTube
TouchBistro Daily Demo
YouTube
TouchBistro Date Automation Demo
YouTube
TouchBistro Review: Is it Right for Your Restaurant?
YouTube
TouchBistro and Gordon Ramsay and Power_One POS systems
YouTube
TouchBistro POS Review [Features, Pricing, Pros & Cons, etc.]
YouTube
Product Details
- About
- Competitors
- Tech Details
What is TouchBistro?
TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry system reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured. Menus can be quickly and easily updated and even published to the Web.
TouchBistro Competitors
TouchBistro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(21)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:
-
Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.
-
Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.
-
Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.
Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
July 24, 2023
POS even newbies can use!
We use TouchBistro as our POS in our bar & restaurant. We have unique problem as our kitchen is actually located in a separate building, which causes communication and logistics issues. We use the TouchBistro kitchen display functionality in the kitchen as well as in the wait area so that orders are sent to the kitchen, and the wait staff can fire another course once the guests are ready. We set the system up so that only food orders go to the kitchen and drink orders go to the bar. The system is very user friendly in this regard.
- Allows the user to set up specific food modifiers that can be used on one or more menu items.
- Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
- Reporting on staff hours and breaks taken.
- Flexibility with different tax options.
- Splitting checks multiple ways
- Inventory management is confusing and difficult to set up
- Ability to search for and select one or more specific menu items and report sales on same.
- The restriction to using only iPads and the high additional charges for adding more. These become prohibitive for us to work efficiently.
June 19, 2023
Review for Touch Bistro from a Happy Customer
Score 10 out of 10
Vetted Review
Verified User
We use Touch Bistro as our POS system for a small bar/restaurant in Sayulita, Mexico. It is an easy system for staff to operate and keep track of guest checks and inventory. Technically we have very few issues and support is generally quick to respond when we do.
- ease of use
- recall of information
- reports are easily accessible
- sometimes a little slow when using other ipads than the main one
April 14, 2022
TouchBistro easy to use
We use TouchBistro as our point of sale and online ordering platform to help us keep track of orders, report revenue, and for ease of taking orders from walk in and call in customers. We also use TouchBistro for our online ordering system to give customers an easy online ordering platform as well as help us avoid phone calls and order mistakes.
- POS user friendly
- Nice online ordering platform
- Good reporting tools
- The card reader is too small and cumbersome to use for clerk and customers.
- I have tried to work with TouchBistro to get a card reader that works better with our business and had no luck.
March 24, 2022
Decent machine
We have 3 sever iPad to place orders, we do online ordering as well. We also use them for the government QSR codes mourn debit machines are synced with the iPads we also offer touch bistro gift cards.
- Places orders quickly
- Easy to change layouts for seating
- Screen display choices
- Search button
- Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
- Slow speed to place next order, and syncing with debit machines
- Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
- New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
- Admin and servers not being able to do printouts
- Discounts not displaying on day printouts
March 24, 2022
Touch Bistro is quick & easy to learn!
We currently use TouchBistro as our POS system at our small family-owned burger joint. Having everything under one umbrella helps make running the business much easier & more practical. Especially when running into problems where we only need one phone number to address the issue.
- Quick Ordering Process
- Reliable Merchant Account Services
- Wonderful Customer Service
- Perhaps a speedier mobile app with less glitches
February 28, 2022
TouchBistro - In my Opinion, Not a Good Choice
Score 1 out of 10
Vetted Review
Verified User
TouchBistro is our POS system and it promised to integrate with third-party software and promises additional programs to help streamline processes. However, in my experience, when these streamlined programs do not work, their support team will not help you regain functionality, even at the cost of your customers not gaining access to gift cards. In my experience, you will be ghosted by the escalation team and I believe support will continually pass you to another team that will also not know how to help. In my opinion, this was the worst client/vendor relationship I have had in my 25 plus years in retail.
- In my opinion, there is not much that they do well.
- I believe the support needs to be improved.
- I believe customer service needs to be improved.
- I feel like their software integration could be better.
November 06, 2019
Touch Bistro Review
I own a small deli/cafe. We use Touch Bistro for our ordering process. We have one system, which is run on an iPad and used by all our employees. Before we implemented Touch Bistro, we used the old fashioned method of paper and pen. This was an unreliable method due to inconsistencies in the way the order was written. Touch Bistro took care of that problem while also giving us the ability to track orders and inventory.
- The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
- Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
- Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
- Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
- One of my biggest (and only) issues with Touch Bistro is that it doesn’t integrate well with the credit card processing systems we use. Currently, we use Square and while the two systems do communicate, there are some instances, such as paying with gift cards, that take a few extra steps, which can be a pain when you have a long line of customers!
- Because my credit card processing is separate from Touch Bistro there are a few things that are hard to track. Square does a great job of marketing and tracking the marketing, but it’s not accurate for me due to the fact that I use Touch Bistro as a POS and not Square.
- I’d love for Touch Bistro to offer more marketing techniques that are easy to use.
August 31, 2019
If you can operate a smartphone, you can operate this POS
We used Touch Bistro for two years and it was extremely user-friendly. Being an iOS-based software, it was easy for staff to learn. The software can be used on iPad's of various sizes to make it convenient for you particular setup. Depending on your particular needs, I feel like this would be a good fit.
- Easy to learn being iOS-based
- Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
- Able to access reports, sales, hours, etc. from mobile app
- Being iOS based, there can be glitches related to updates. Towards the end, we had issues related to the last two updates and had to wait for Apple to put out a fix.
- The software does run off of a Mac Mini, so you have to be careful that staff does not update the individual iPad's before the Mac Mini is updated. Updating the iPads without updating the Mac Mini will result in your software not working.
- Though there is an iPhone app to view reports, there is not one that would allow you to ring in orders. If your staff, like mine, doesn't wear aprons you may have a few broken iPads on your hands from trying to carry too many items.
January 19, 2019
TouchBistro saved my sanity and, therefore, my business!
I use TouchBistro in our craft brewery’s tasting room. It is our POS system, time clock, finished product inventory manager, and metrics aggregator. TouchBistro provides a reliable, fast, and easy interface to process payments at our bar-- cash or credit cards. We can also easily create and manage tabs. Due to the portable nature of this POS, we can also take customers' orders at their tables.
- Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
- I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
- TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
- My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.
- There needs to be a way to stop TouchBistro from printing a customer copy every credit card transaction. Nobody wants this copy and I’m using double the amount of thermal paper
January 08, 2019
Touch Bistro: Making everyday Easier
We use TouchBistro in our two restaurants on a daily basis for a variety of things:
- POS (cash, credit, gift card, charge on an account, room charge)
- Inventory tracking (stock, recipe tracking)
- Delivery orders (PostMates, GrubHub, UberEats)
- On accounts (timeshare companies)
- Paid in/paid out
- Payroll tracking (clocking in/out, payroll, different job codes)
- Variety of reports
- Easy to use, user-friendly POS system . You can train a team in 30 minutes or less
- Reporting
- Account management
- Reliability. It has gone down once in 2 1/2 years
- Additional reporting
- More details revolving around Account management
January 04, 2019
Great software! Highly recommend.
Great platform to take orders quickly and transmit to the kitchen. Great for reports and employee clock. Also great for the on the go reporting from my phone.
- Very easy to update menu items and prices.
- Very easy to update employee clocks.
- Very easy to see previous years reports for planning.
- Have a reservation platform sync with Yelp.
- The send button is too small. Needs a bigger button on the bottom right side of the screen.
- Could show incentives messages on screen to push staff.
November 08, 2017
Easy to use! Plus, ingredient tracking & customizable reports!
We use TouchBistro for our small cafe/to-go foods business. It is used by our front of house salesmen to check out customers and log catering orders. TouchBistro helps us to maintain tight control of resources with its recipe and ingredients tracker. We can easily perform audits with the ability to run various reports with just a few clicks. It is also very helpful in managing employees!
- Ingredient tracking
- Cloud reporting
- Easy to run reports
- Running weekly, customizable reports automatically sent to your preferred e-mail
- Recipe tracking & menu entry must be done on the iPad, and it would be much easier if it was possible to input it via the online cloud!
November 02, 2017
TouchBistro review
It is the POS, time recording, COGS and sales reporting for our restaurant at Summerhill Farm located at 24013 US 71 Park Rapids MN 56470
- Very clean and simple setup for initial installation.
- Greatly reduced training of new servers. Average of 15 minutes and new serves were able to enter and process orders.
- We are a seasonal business and TouchBistro allows us to suspend our account when we are closed and turn back on when we open without any additonal fees.
- Time card reporting should be in hundredths instead of 60 minute. This would allow payroll reporting to 3rd parties to be simpler.