TouchBistro review
July 08, 2024

TouchBistro review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TouchBistro

We use TouchBistro for our day to day restaurant operations, very pleased with their Moneris integration making our service and sales reconciliation seamless. We use this product 7 days a week, the system is super reliable and has not given us any issues like some of the alternative options out there.

Pros

  • Sales
  • User friendly
  • Easy to program

Cons

  • Online sales
  • The change from being able to update floor plans on the iPads has been not as user friendly in my opinion.
  • Some of the back end organizing could be more user friendly
  • Seamless integration
  • capturing all sales - unlike square who regularly lost payments
  • Time required for training
It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.
Toast overall was a very impressive system. However being new to Canada I was hesitant to sign.

Clover worked well with payment processing but was not a great system for sales and service.

Square would repeatedly crash and miss payments, their customer service was terrible and took too much effort to have any corrective assistance.

We went with TouchBistro because in all the restaurants I have worked in this has been a consistent system and was able to integrate with Moneris payments.

Do you think TouchBistro delivers good value for the price?

Yes

Are you happy with TouchBistro's feature set?

Yes

Did TouchBistro live up to sales and marketing promises?

Yes

Did implementation of TouchBistro go as expected?

No

Would you buy TouchBistro again?

Yes

It's a tried and true system, over the years I have always had a great experience.
Capturing sales is easy and it's extremely user friendly and easy to train staff on. While I have tried other systems and they have not been as easy or user friendly there are some more advanced technology and backend capabilities that TouchBistro could work on. Maybe just a little updating.

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