1. Home
  2. Restaurant POS Software
  3. TouchBistro Reviews
  4. User Review of TouchBistro
POS even newbies can use!
July 24, 2023

POS even newbies can use!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TouchBistro

We use TouchBistro as our POS in our bar & restaurant. We have unique problem as our kitchen is actually located in a separate building, which causes communication and logistics issues. We use the TouchBistro kitchen display functionality in the kitchen as well as in the wait area so that orders are sent to the kitchen, and the wait staff can fire another course once the guests are ready. We set the system up so that only food orders go to the kitchen and drink orders go to the bar. The system is very user friendly in this regard.
  • Allows the user to set up specific food modifiers that can be used on one or more menu items.
  • Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
  • Reporting on staff hours and breaks taken.
  • Flexibility with different tax options.
  • Splitting checks multiple ways
  • Inventory management is confusing and difficult to set up
  • Ability to search for and select one or more specific menu items and report sales on same.
  • The restriction to using only iPads and the high additional charges for adding more. These become prohibitive for us to work efficiently.
  • Handling orders and sending them to the kitchen and bar as they are taken.
  • Maintaining sales history and reporting
  • Managing staff hours and reporting
  • Being new to the industry, and not having a good handle on what the sales would be, TouchBistro has provided us with the ability to see the sales grow from day 1 to present.
  • We have been able, using the ability to report sales trends by category to share the profitability of the bar area vs the kitchen area with the respective managers and create a type of competition between them.
  • The Return on Investment on the system is becoming easier to see now with our continued growth over the early months where it felt like a bit of a hurdle. I use many of the reports to show the success and continued growth of the business to my partner and staff.
TouchBistro was the first product we looked at for this business.

Do you think TouchBistro delivers good value for the price?

Yes

Are you happy with TouchBistro's feature set?

Yes

Did TouchBistro live up to sales and marketing promises?

Yes

Did implementation of TouchBistro go as expected?

Yes

Would you buy TouchBistro again?

Yes

For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor.