Troops

Score9 out of 10

17 Reviews and Ratings

Community insights

TrustRadius Insights for Troops are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simple Set Up: Many users have found Troops to have a simple and straightforward set up process, making it easy for them to quickly get started with the platform. This has been appreciated by reviewers who value the ease of getting onboarded.

Excellent Support: Multiple reviewers have praised Troops for its excellent customer support, emphasizing that they have received helpful assistance whenever needed. The availability of reliable support has contributed to a positive user experience.

Real-Time Notifications: Several users highly appreciate Troops' notifications feature, which allows them to receive real-time updates on various aspects of their sales activities. These timely notifications enable users to stay informed and take immediate action when necessary.

Reviews

9 Reviews

Troops

Rating: 7 out of 10

Incentivized

October 18, 2021

Use Cases and Deployment Scope

When deals are closed

Pros

Provides notifications of deals closed
Allows me to link SalesForce
Lets me know when a SalesForce opportunity is out of date

Cons

Lag when deals close
Can provide more details

Likelihood to Recommend

Troops is great when I need to know if a deal closed, if an opportunity on salesforce needs to be updated, or anything else involving a link with SalesForce

Tori Bloom

Account Executive - Leasing Manager in Sales at WeWork (5001-10,000 employees)

Vetted Review

2 years of experience

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Troops is Awesome

Rating: 8 out of 10

Incentivized

October 12, 2021

Use Cases and Deployment Scope

Troops provides us (near) real-time notifications when opportunities in Salesforce change status, and allows us to update them directly via Slack. The sales team receives Slack notifications to log calls and update opportunities, which is incredibly helpful in maintaining accurate activity data in Salesforce.

Projects we win populate in a specific Slack channel (courtesy of Troops), which allows the team to coordinate in real time.

Pros

Centralizes communication to one platform
Real-time notifications

Cons

Individual notifications can be overwhelming at times

Likelihood to Recommend

If you use a CRM (Salesforce, Hubspot, etc.), and a work communication system (Slack, Teams), this product will be extremely helpful.

Verified User

Account Manager in Sales (501-1000 employees)

Vetted Review

3 years of experience

Troops is a HUGE time saver

Rating: 10 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

Troops is used by multiple departments at Chrome River. The entire organization uses Slack as well with Troops integrated. I can only speak on behalf of how the business development team uses the software. Whenever a team member gets an inbound lead, whether that is a whitepaper download or a demo request, Troops will notify the correct BDR before the lead is sent over by marketing. This results in quicker outreach to our prospects.

Pros

Real time notifications.

Cons

More customization.

Likelihood to Recommend

I would recommend Troops to anyone in sales/business development. It is a unique software and my team would be less efficient without it.

Ariel Ezekiel

Business Development Manager in Sales at Chrome River Technologies (201-500 employees)

Vetted Review

1 year of experience

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Troops - get time back in your day

Rating: 8 out of 10

Incentivized

February 24, 2020

Use Cases and Deployment Scope

Troops is being used in many areas within my organization. It's great for pinging you on reminders, opportunities that have not been touched in several days, logging activity especially when in the field, looking up information and much more.

Pros

Reminders.
Looking up information.

Cons

Sometimes it can be difficult looking up the correct accounts if the data is messy.
Reminders are not customizable.

Likelihood to Recommend

Great for outside sales reps and logging activity in Salesforce.

Verified User

Account Manager in Sales (1001-5000 employees)

Vetted Review

1 year of experience

A Must have for any team using Slack and Salesforce

Rating: 10 out of 10

Incentivized

February 6, 2020

Use Cases and Deployment Scope

We use Troops all across the organization and LOVE it. When we first rolled it out we were specific in using it as a speed-to-lead tool, and it was a huge success. Slowly but surely, we added things like the "celebration channel" where the whole company can see recently closed deals, which is awesome.
Quick Salesforce lookups in a channel or when chatting with someone makes things move so much faster than copy/paste Salesforce links back and forth. Deal Rooms are a new feature we have been using for the strategic accounts, too.

Pros

Simple set up.
Excellent support.

Likelihood to Recommend

For any team that uses Salesforce and Slack, Troops is a must. Their team is responsive and always helpful on the support side of things. Conversations happen in Slack, so Troops makes them move so much more naturally and faster. When it comes to mobile, I prefer pulling up data with Troops in Slack specifically, due to the huge quality of life upgrade from the Salesforce mobile app for quick asks.

Brendan O'Neil

Go-To-Market Lead in Marketing at Robin (51-200 employees)

Vetted Review

3 years of experience

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Troops Review

Rating: 9 out of 10

Incentivized

February 6, 2020

Use Cases and Deployment Scope

A big benefit of using Troops is the efficiency we get when it comes to leads, deals, and quick links to get to the correct Salesforce record sooner. Troops is very quick with lead distribution, and we are able to receive a lead and contact the correct person in a matter of minutes. We see more connects and conversations happening because of the quickness and handiness of the Troops x Slack integration.

Pros

Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.

Cons

One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.

Likelihood to Recommend

Troops is suited for any sales team that utilizes SalesForce and wants a more collaborative sales team. Troops is perfect for any team looking to have more efficiency in their workday. Being able to quickly check deals, get account signals, and get updates on deals and their progress, is a game-changer.

Verified User

Account Manager in Sales (51-200 employees)

Vetted Review

3 years of experience

Troops -- Sales Team Enhancement

Rating: 10 out of 10

Incentivized

February 6, 2020

Use Cases and Deployment Scope

We utilize troops across our sales departments, which consists of a few different teams. Troops help our managers and business development representatives keep track of their accounts, and helps forecast our generated business, and which deals we need to close out. It helps us gain visibility and comfort with an engine running in the background for us and serve a reminder platform.

Pros

Notifications.
Detail.

Cons

Too many emails.

Likelihood to Recommend

My managers are very persistent in keeping our deals up to date, so they can get accurate quarterly forecasting and we can achieve our goal. A lot of the time, accounts can get forgotten about when they don't move through the sales cycle, which is detrimental to planning. Troops integrate with our Slack channel and send me instant alerts when an account is past due.

Sean Mir

BDR in Sales at Chrome River (501-1000 employees)

Vetted Review

1 year of experience

Troops saves time & improves visibility for our team

Rating: 10 out of 10

Incentivized

December 9, 2018

Use Cases and Deployment Scope

Our Biz Dev and Sales orgs use Troops to help streamline Salesforce data and communication. Troops has given the team more visibility into activities and deals. It also helps us celebrate wins!

Pros

Troops reduces the amount of time reps spend in SFDC
Troops reminds users to log calls at the end of every day for better compliance

Cons

Would love to see Troops do more with report dashboards

Likelihood to Recommend

Can't imagine my day to day without Troops! It saves me time when looking up and editing Salesforce data.

Emily Wilhoit

Director of Partnerships in Sales at Blue Acorn (51-200 employees)

Vetted Review

1 year of experience

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Great for Salesforce CRM to Slack alerts

Rating: 9 out of 10

Incentivized

December 7, 2018

Use Cases and Deployment Scope

We leverage Troops for integrating Salesforce with Slack in our Sales department for automated alerts, reports and search. It allows us to update key members outside of the sales team. It also allows our sales team to easily search slack and provide context around discussions.

Pros

Automation of alert in Slack
Simple interface
Constant innovation and new features

Cons

Interface changes can throw periodic users off
User adoption can take time

Likelihood to Recommend

It is well suited for a small to medium sized team with specific alerts. Too many alerts can result in users ignoring them. It is for Salesforce CRM and Slack so your team should already know both platforms.

Verified User

Strategist in Sales (51-200 employees)

Vetted Review

2 years of experience

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