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Great for Salesforce CRM to Slack alerts
December 07, 2018

Great for Salesforce CRM to Slack alerts

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Troops

We leverage Troops for integrating Salesforce with Slack in our Sales department for automated alerts, reports and search. It allows us to update key members outside of the sales team. It also allows our sales team to easily search Slack and provide context around discussions.
  • Automation of alert in Slack
  • Simple interface
  • Constant innovation and new features
  • Interface changes can throw periodic users off
  • User adoption can take time
  • Better flow for leads and opportunities
  • More interaction from users and key members
  • More accurate data in Salesforce
It is well suited for a small to medium sized team with specific alerts. Too many alerts can result in users ignoring them. It is for Salesforce CRM and Slack so your team should already know both platforms.