Item: Troops
Rating: 10
Author: Brendan O'Neil

Overall Satisfaction with Troops

Use Cases and Deployment Scope

We use Troops all across the organization and LOVE it. When we first rolled it out we were specific in using it as a speed-to-lead tool, and it was a huge success. Slowly but surely, we added things like the "celebration channel" where the whole company can see recently closed deals, which is awesome.
Quick Salesforce lookups in a channel or when chatting with someone makes things move so much faster than copy/paste Salesforce links back and forth. Deal Rooms are a new feature we have been using for the strategic accounts, too.

Pros and Cons

Pros

Simple set up.
Excellent support.

Alternatives Considered

We looked at the native Salesforce "integration" with Slack, but it was brief. Troops was so much stronger that it wasn't much of a consideration.

Support Rating

Every time I have had a question, challenge, or looked to submit feedback, the team was ready to live chat or hop on a phone call to discuss.

Key Insights

Do you think Troops delivers good value for the price?

Yes

Are you happy with Troops's feature set?

Yes

Did Troops live up to sales and marketing promises?

Yes

Did implementation of Troops go as expected?

Yes

Would you buy Troops again?

Yes

Other Software Used

Slack, Hoopla, Drift

Likelihood to Recommend

For any team that uses Salesforce and Slack, Troops is a must. Their team is responsive and always helpful on the support side of things. Conversations happen in Slack, so Troops makes them move so much more naturally and faster. When it comes to mobile, I prefer pulling up data with Troops in Slack specifically, due to the huge quality of life upgrade from the Salesforce mobile app for quick asks.

Comments

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A Must have for any team using Slack and Salesforce