Troops is Awesome
October 12, 2021

Troops is Awesome

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Troops

Troops provides us (near) real-time notifications when opportunities in Salesforce change status, and allows us to update them directly via Slack. The sales team receives Slack notifications to log calls and update opportunities, which is incredibly helpful in maintaining accurate activity data in Salesforce.

Projects we win populate in a specific Slack channel (courtesy of Troops), which allows the team to coordinate in real time.

  • Centralizes communication to one platform
  • Real-time notifications
  • Individual notifications can be overwhelming at times
  • The direct connection between Slack and Salesforce
  • Cuts down on time needed to input data into our CRM
  • Encourages more data entry into the CRM

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If you use a CRM (Salesforce, Hubspot, etc.), and a work communication system (Slack, Teams), this product will be extremely helpful.