TrustRadius Insights
Truecaller for Business provides several key use cases and solves important business problems for its users. By registering their company …
Starting at $49.99
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What is Truecaller for Business?
Truecaller’s Verified Business Caller ID aims to enhance the calling experience for users and businesses by making businesses more credible to users and negating identity theft and phishing scams. The solution is designed to improve call pick-up rates, manage business…
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://business.truecaller.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49.99
Service Offering Details
- About
- Tech Details
What is Truecaller for Business?
Truecaller’s Verified Business Caller ID aims to enhance the calling experience for users and businesses by making businesses more credible to users and negating identity theft and phishing scams. The solution is designed to improve call pick-up rates, manage business numbers and get deeper insights on campaigns.
Scammers are crafty, and can pretend to be trusted businesses. Important calls from phone service provider, for example, are sometimes not answered because of these ‘fake’ callers pretending to be businesses.
So, to reduce the amount of spammers pretending to be real businesses, Truecaller has added the green Caller ID. By seeing the green Caller ID, one knows that the entity calling has been verified. This will both reduce spam, and make sure that the important calls go through.
Truecaller's spam algorithms continue to work in the same way and the Truecaller global community of over 270 million active users will be able to mark calls that are potentially spam/scam/sales calls, even if they have a verified badge and Caller ID.
Truecaller for Business Screenshots
Truecaller for Business Availability
| Geography | India, South Africa, Egypt, Israel, Indonesia, Malaysia, Singapore |
|---|
Truecaller for Business Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 45% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 20% |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Truecaller for Business provides several key use cases and solves important business problems for its users. By registering their company name as a business account, users are easily recognized by candidates and clients, improving their professional image and making it easier to establish connections. This is especially valuable for startups and businesses in countries like India, where Truecaller for Business offers premium features like caller ID and call reasons, providing branding opportunities and convenience.
The software also enhances customer acquisition efforts by allowing businesses to connect with clients and provide customer support effectively. Users appreciate the ability to foster strong client-business relationships through staying connected with clients. Additionally, Truecaller for Business simplifies onboarding for users from tier 2 and 3 cities, benefiting businesses by ensuring a smooth user experience.
Another significant problem solved by the software is the identification of unknown numbers that call the user's number. This feature enhances user authentication via mobile number and makes engaging in cold-calling more manageable. Furthermore, Truecaller for Business saves users time by identifying important calls, helping to avoid spam and unwanted calls.
Additionally, the software overcomes the challenge of ignoring unknown landline numbers when users are busy. Through badging and display information, Truecaller for Business ensures that landline numbers are answered promptly and prioritized, even during rush hours. This improves customer connections and helps businesses maintain availability to their clients.
Overall, Truecaller for Business proves to be a valuable tool in solving various business problems such as establishing professional connections, enhancing customer acquisition efforts, improving user authentication, saving time on call filtering, and boosting customer connections via landline numbers.
Trust and Security: Many users have expressed that Truecaller for Business is helpful in verifying registered businesses and ensuring they are not fraudulent. This feature gives them a sense of trust and security when receiving calls.
Enhanced Communication: Several reviewers have praised Truecaller for Business for its caller ID services and premium features like call reason, which enhance communication between customers and businesses. These features improve the overall experience of interacting with clients.
Brand Recognition: Users appreciate the inclusion of video calling in Truecaller for Business as it allows businesses to showcase their brand name and logo during video calls, helping with brand recognition. This feature can be beneficial for branding purposes.
Limited support for international calls and SMS: Some users have expressed dissatisfaction with Truecaller for Business due to its lack of support for international calls and SMS. This limitation has been mentioned by several reviewers and can be a drawback for businesses with a global customer base.
Occasional sharing of faulty information and lack of easy editing feature: Reviewers have reported instances where Truecaller for Business shared inaccurate information to both parties involved in the call. Additionally, there is no easy editing feature available, making it difficult to correct any erroneous data. This issue has been encountered by multiple users and can lead to frustration.
Bugs in the software that need prompt resolution: Several users have experienced bugs while using Truecaller for Business, which can hinder the smooth functioning of the software. These bugs need to be addressed promptly to ensure a better user experience.