Trust Swiftly

Our marketplace has high value goods and we needed a solution to verify our customers and suppliers that was simple and fast to use. We covered both sides of the transactions to verify the security of the users. Trust Swiftly made it easier for our team to verify each case and add in extra checks.

Trust Swiftly is good for our online site since it can be used without much effort by multiple people. If you have a lot of customers and need to give them options to verify it helps complete the process.

The document based process is a useful feature for businesses trying to protect their payments.

Our usage is daily with each customer being checked via their passport for authenticity. We have lots of international customers and we needed a way to check with governments if the ID was real. The app helps us do this in a streamlined fashion with each check verifying their identity. There is comprehensive checks especially with the liveness.

The application is comprehensive for our use case with online customers. We deal with nomadic clients who travel much and have very little information about themselves. These customers come from far and expect only to provide minimal verifications since their identities can span multiple countries. Trust Swiftly works especially well since we can select a verification template per customer allowing for complete customizations.

We use Trust Swiftly for our gaming site due to customer chargebacks. During busy holiday shopping we have more chargebacks so we need many ways to verify our customers. Mostly we use it for high risk payments and other purchases that need extra review. The solution helps find fraud quickly since there are multiple ways it detects a person.

It works well for our gaming site since we cover worldwide different regions. It is important when you want high security transactions since we get so much extra data back about each customer. We can also pick and choose when to use it so the flexibility is important to understand when to use it. Make sure you include privacy statements and checks as each one may require different information.

We deal with many distributors and vendors who have to be verified for their pricing and invoicing for purchase orders. Before we can send out our invoicing and sales we verify that there is a corresponding business and our wire transfers are sent to correct business. We work with our accounting team to let them know once the changes have been verified within Trust Swiftly to send out payments.

The software is used well for us since we wanted to cut down on incorrect invoicing and fraudulent purchase orders from our distributors. We were dealing with some fake transactions that then were sent through our sales pipeline and ultimately were paid out. For businesses that are looking for 3rd party verifications to prevent these types of mistakes it has worked well.

As a financial site that deals with customers purchasing goods and services using online payments such as PayPal and bank wire transactions. The solution is mainly used for our customers with large payments that use abnormal information. Our customers then complete a check on Trust Swiftly so they are able to confirm themselves. Once we get the information we can deliver their order or transaction. So overall its for online security checks as the product can secure payments.

It is better for types of financial transactions where you have little information or your customers do not want to share much information. Before we had trouble trying to collect a lot of data about people but after awhile they all got tired from the whole thing so stopped participating in verifications. We eventually had to try a new solution for better customer satisfaction. Trust Swiftly was the only tool that gave us enough options where we felt comfortable using it long term.

We are a online gaming casino and must adhere to stringent regulations and laws so having a ID verify process is a requirement for us. Whenever a customer signups we need to check their legal status and bank information. There are some financial checks as well as age and a few other things Trust Swiftly does in the background. We have been also using it during OFAC checks to make sure we are following all PEP regulations and checks. The last thing is dealing with fraud from some of the customers who try to get payouts before verifying their identity. We have customers mostly in the USA but also some in CA so its able to check them faster than when we did it manually.

The high risk industry is critical for a tool like this since there are so many laws changing and new fraud that we have to keep up. If you have to deal with lots of changing requirements and constantly getting signups from across the world then a tool like this helps keep things in check. We were overwhelmed when we did it ourselves. Digital onboarding is the main scenario and it helps us automate that process.
I think for other scenarios where you need higher assurance it won't always be necessary to use these tools since the checks are not going to catch everything. We decided to do some video calls too when we found that people were still trying to trick the system.

We use it for our know your customer process. It is a competitive product for our issues which is in a advanced marketplace. We deal with customers worldwide and needed something that can work fast. Everyday our customer support team will use the product to identify different risky scenarios. Then this tool can tell us who is good vs bad. When starting out it was critical to understand each of our problems so we had to meet with their team to custom create a list of verifications that we needed. Our business spans multiple countries and lots of different products so each one was unique.

Here are some more use case and problems we can address:

• Customers using proxy and vpn
• Customers using fake credit cards
• Customers sending fake billing addresses
• Age maniuplation with photoshop
• Driver license scanning for address lookup
• Spam prevention with the email verification
• Country restriction with the phone verification

In the end it was critical to use Trust Swiftly to solve some of our fraud problems as well as increase customer sign ups. Different language support was important for us to since the tool was able to support customers in regions such as Europe.

The product is good for companies like us that have zero KYC program. There was a way we could increase the security of our platform with not much added cossts or time to setup. This allowed us to deploy quickly. So if you are company that needs protection fast then this tool can be best selection for online businesses. You need to properly use this tool for some customers and not all. We realized we couldnt always do verifications due to added fricition so we had to decide what was worth it to us versus not using it. Lastly you should have understanding of the fraud and scammers that are on your service.

Well suited for businsses that have a fraud and technical team to properly deploy the tool. We were overloaded with so many things that we missed so it really takes a dedicated person to understand the tool and setup properly. We ended up just paying for some consulting and having their team walk us through extra support.

We use Trust Swiftly to verify buyers of our machinery prior to shipping for high value goods. Once we get a purchase we then send the customer a link from Trust Swiftly with their details to complete. There are a few verify things we do such as driver license and payment card. We receive the data from the app securely and review the personal information to make sure it matches the payment.

It is well suited for when we have to sell an expensive machine equipment to a customer that has little credit or background information about them. When you are selling a piece of equipment over 6 figures you want to be sure their payment is not a scam. So if you are dealing with international buyers or people online only then Trust Swiftly would be a good fit. However I think if you have more in person transactions there wouldn't be much point in the tool since you can check the persons ID in realtime.