Our marketplace has high value goods and we needed a solution to verify our customers and suppliers that was simple and fast to use. We covered both sides of the transactions to verify the security of the users. Trust Swiftly made it easier for our team to verify each case and add in extra checks.
Pros
Adding in verifications is fast and can be done with no code by our team
The security and integration with multiple tools makes privacy requirements verified and safe for anyone uploading documents.
The custom notification options were helpful to verify the person and remind them to complete a check.
Cons
The support hours did not meet our initial requirements as we have international based team.
We could have more options to verify the documents on certain upload types.
The transfer process between devices should be faster.
Likelihood to Recommend
Trust Swiftly is good for our online site since it can be used without much effort by multiple people. If you have a lot of customers and need to give them options to verify it helps complete the process.
The document based process is a useful feature for businesses trying to protect their payments.
Our usage is daily with each customer being checked via their passport for authenticity. We have lots of international customers and we needed a way to check with governments if the ID was real. The app helps us do this in a streamlined fashion with each check verifying their identity. There is comprehensive checks especially with the liveness.
Pros
Document authenticity checks with NFC validation to the government
Liveness validation with multiple ways to check for AI content
Database sources to bring in more secure information about a user
Cons
More integrations with our other tools we use Microsoft Entra ID
Automatic provisioning for roles and permissions
Better ways to verify address documents. The current set is limited
Likelihood to Recommend
The application is comprehensive for our use case with online customers. We deal with nomadic clients who travel much and have very little information about themselves. These customers come from far and expect only to provide minimal verifications since their identities can span multiple countries. Trust Swiftly works especially well since we can select a verification template per customer allowing for complete customizations.
We use Trust Swiftly for our gaming site due to customer chargebacks. During busy holiday shopping we have more chargebacks so we need many ways to verify our customers. Mostly we use it for high risk payments and other purchases that need extra review. The solution helps find fraud quickly since there are multiple ways it detects a person.
Pros
Trust Swiftly gives us many options to verify a payment in any country. For example, they have coverage with almost every country in the world even small ones.
They listen to feedback when we requested a new feature. We needed to block IPs for some countries.
It is fast to use the tool with reviewing each page. The app is responsive and loads quickly.
Cons
There needs to be more guidance for agents to read what is in a report about a user.
The IP block should also work for US states too as we have to block them for regulations.
Likelihood to Recommend
It works well for our gaming site since we cover worldwide different regions. It is important when you want high security transactions since we get so much extra data back about each customer. We can also pick and choose when to use it so the flexibility is important to understand when to use it. Make sure you include privacy statements and checks as each one may require different information.
We deal with many distributors and vendors who have to be verified for their pricing and invoicing for purchase orders. Before we can send out our invoicing and sales we verify that there is a corresponding business and our wire transfers are sent to correct business. We work with our accounting team to let them know once the changes have been verified within Trust Swiftly to send out payments.
Pros
The tracking and logging of all events are easy for us to know when a vendor has completed their verifications.
Vendors are able to complete the checks quickly so we are not waiting to send out invoices.
Our accounting and audit teams are able to do dual approvals for the checks.
Cons
The ability to lookup more information for a vendor such as the associated bank and wire information would be beneficial.
We spend time doing the initial research of the distributor so if there was a way to collect some data by self service it would speed up the process.
Some distributors are international so the language translations could be increased but we have defaulted to English for them.
Likelihood to Recommend
The software is used well for us since we wanted to cut down on incorrect invoicing and fraudulent purchase orders from our distributors. We were dealing with some fake transactions that then were sent through our sales pipeline and ultimately were paid out. For businesses that are looking for 3rd party verifications to prevent these types of mistakes it has worked well.
VU
Verified User
Analyst in Finance and Accounting (10,001+ employees)
As a financial site that deals with customers purchasing goods and services using online payments such as PayPal and bank wire transactions. The solution is mainly used for our customers with large payments that use abnormal information. Our customers then complete a check on Trust Swiftly so they are able to confirm themselves. Once we get the information we can deliver their order or transaction. So overall its for online security checks as the product can secure payments.
Pros
Some of the top parts is the speed at which the checks can be completed. Usually customers get notified right away and then complete it within a few minutes. Other solutions we had to wait a long time for the customer to fill out the information needed.
We also liked the pricing structure as it fit our budget and allowed us to have enough security without giving up many features. This balance was important to see what we needed to pay extra for such as lookups on government databases.
Having the branding and customization was another benefit as we could match all the themes and different collection points to our own tools.
Cons
We hope there is better guidance on the new releases of features as we were waiting for another logo option for our company and it was pushed back on adding.
A plan with a cheaper minimum would be useful for startups that are looking to start out on verifications. We initially only did a few checks.
Some kind of live chat would be nice too for when we run into setup issues.
Likelihood to Recommend
It is better for types of financial transactions where you have little information or your customers do not want to share much information. Before we had trouble trying to collect a lot of data about people but after awhile they all got tired from the whole thing so stopped participating in verifications. We eventually had to try a new solution for better customer satisfaction. Trust Swiftly was the only tool that gave us enough options where we felt comfortable using it long term.
VU
Verified User
Administrator in Customer Service (1-10 employees)
We are a online gaming casino and must adhere to stringent regulations and laws so having a ID verify process is a requirement for us. Whenever a customer signups we need to check their legal status and bank information. There are some financial checks as well as age and a few other things Trust Swiftly does in the background. We have been also using it during OFAC checks to make sure we are following all PEP regulations and checks. The last thing is dealing with fraud from some of the customers who try to get payouts before verifying their identity. We have customers mostly in the USA but also some in CA so its able to check them faster than when we did it manually.
Pros
The ability to add in PEP and AML checks was critical for us since we wanted one solution. We met the regulatory needs and were able to do this automatically without extra IT integrations.
Part of the no code options were easy for us to turn things on and off and customize what we wanted. This helped us find some new fraud and make the setup process fast.
Their support is fast and they improved the PEP detection for us when we found there was an issue with peoples nicknames.
Cons
There could be better pricing for bulk and volume discounts when you go over a certain amount of checks. We wanted to scale more for the PEP ones but knew there would be some added costs.
There is no NFC check for passports which we thought could help us verify more countries than the original amount.
Likelihood to Recommend
The high risk industry is critical for a tool like this since there are so many laws changing and new fraud that we have to keep up. If you have to deal with lots of changing requirements and constantly getting signups from across the world then a tool like this helps keep things in check. We were overwhelmed when we did it ourselves. Digital onboarding is the main scenario and it helps us automate that process.
I think for other scenarios where you need higher assurance it won't always be necessary to use these tools since the checks are not going to catch everything. We decided to do some video calls too when we found that people were still trying to trick the system.
VU
Verified User
C-Level Executive in Information Technology (1-10 employees)
We use it for our know your customer process. It is a competitive product for our issues which is in a advanced marketplace. We deal with customers worldwide and needed something that can work fast. Everyday our customer support team will use the product to identify different risky scenarios. Then this tool can tell us who is good vs bad. When starting out it was critical to understand each of our problems so we had to meet with their team to custom create a list of verifications that we needed. Our business spans multiple countries and lots of different products so each one was unique.
Here are some more use case and problems we can address:
<ul><li>Customers using proxy and vpn</li><li>Customers using fake credit cards</li><li>Customers sending fake billing addresses</li><li>Age maniuplation with photoshop</li><li>Driver license scanning for address lookup</li><li>Spam prevention with the email verification</li><li>Country restriction with the phone verification</li></ul>
In the end it was critical to use Trust Swiftly to solve some of our fraud problems as well as increase customer sign ups. Different language support was important for us to since the tool was able to support customers in regions such as Europe.
Pros
I like that everything is sent to us quickly and the results are easy to understand. There are clear outlines of everything checked such as AI results on the authenticity of documents. We can aso see duplicate user checks and block repeat verifications if they are not up to our requirements.
We like the pricing too and think its very competitive to the other solutions we looked at. There is a pay as you go model so this worked with us when we first started. After increasing usage we signed up to one of their plans.
The UI is easy to understand and the process to setup was quick. The fast setup was critical so we could expand regions. Each time we onboarded new customer support to the admin they had no trouble getting used to the solution.
Cons
Sometimes different IDs don't get all information extracted so we have to retry. it adds little extra steps. If the customer sends a blurry document or too small or dark there is trouble getting all the information. Its helpfult to have the steps clear to them before starting.
Our customers don't like to send their ID and selfie as it adds some friction. Having backup methods for these cases was important so they could always add more things.
Their availability for our offshore team could be better for support. We needed our Europe team to setup some calls but it was hard at first to find good times.
Likelihood to Recommend
The product is good for companies like us that have zero KYC program. There was a way we could increase the security of our platform with not much added cossts or time to setup. This allowed us to deploy quickly. So if you are company that needs protection fast then this tool can be best selection for online businesses. You need to properly use this tool for some customers and not all. We realized we couldnt always do verifications due to added fricition so we had to decide what was worth it to us versus not using it. Lastly you should have understanding of the fraud and scammers that are on your service.
Well suited for businsses that have a fraud and technical team to properly deploy the tool. We were overloaded with so many things that we missed so it really takes a dedicated person to understand the tool and setup properly. We ended up just paying for some consulting and having their team walk us through extra support.
We use Trust Swiftly to verify buyers of our machinery prior to shipping for high value goods. Once we get a purchase we then send the customer a link from Trust Swiftly with their details to complete. There are a few verify things we do such as driver license and payment card. We receive the data from the app securely and review the personal information to make sure it matches the payment.
Pros
Ease of use when setting up the system was quick
The pricing is very competitive and the overall system has many options
The support is fast when we needed help and there is new features added for us
Cons
We are looking for support with new document types such as contracts and invoices so far we have not had much luck on those. We have to provide more details to get them scanned well.
Likelihood to Recommend
It is well suited for when we have to sell an expensive machine equipment to a customer that has little credit or background information about them. When you are selling a piece of equipment over 6 figures you want to be sure their payment is not a scam. So if you are dealing with international buyers or people online only then Trust Swiftly would be a good fit. However I think if you have more in person transactions there wouldn't be much point in the tool since you can check the persons ID in realtime.
