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Trustworthy custom and dynamic identity checks
December 15, 2023

Trustworthy custom and dynamic identity checks

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trust Swiftly

We are a online gaming casino and must adhere to stringent regulations and laws so having a ID verify process is a requirement for us. Whenever a customer signups we need to check their legal status and bank information. There are some financial checks as well as age and a few other things Trust Swiftly does in the background. We have been also using it during OFAC checks to make sure we are following all PEP regulations and checks. The last thing is dealing with fraud from some of the customers who try to get payouts before verifying their identity. We have customers mostly in the USA but also some in CA so its able to check them faster than when we did it manually.
  • The ability to add in PEP and AML checks was critical for us since we wanted one solution. We met the regulatory needs and were able to do this automatically without extra IT integrations.
  • Part of the no code options were easy for us to turn things on and off and customize what we wanted. This helped us find some new fraud and make the setup process fast.
  • Their support is fast and they improved the PEP detection for us when we found there was an issue with peoples nicknames.
  • There could be better pricing for bulk and volume discounts when you go over a certain amount of checks. We wanted to scale more for the PEP ones but knew there would be some added costs.
  • There is no NFC check for passports which we thought could help us verify more countries than the original amount.
  • Our business has been able to save on fraudulent withdrawals from winnings by using the tool. We already caught a few cases where we would have lost thousands of dollars. It was a immediate impact and the savings were easily worth it in the grand schemes of things.
  • We saw a spike on sucessful signups too since before we had more of a slow manual process to onboard and withdraws. After putting it in place we could expand the processing and get faster payout times.
There were not many options that could do all the features but our first check was with our data aggregator who had the ID checks as an addon. But when we started the RFP process and RFIs we didn't get great responses on what was available and how fast it could be created. Trust Swiftly took our requirements and didn't spit out a cookie cutter response since their tool seemed more flexible. After comparing the solutions we decided to go with one that seemed to add features faster and easier when other tools had been on the market for a long time but just stagnated.

Do you think Trust Swiftly delivers good value for the price?

Yes

Are you happy with Trust Swiftly's feature set?

Yes

Did Trust Swiftly live up to sales and marketing promises?

Yes

Did implementation of Trust Swiftly go as expected?

I wasn't involved with the implementation phase

Would you buy Trust Swiftly again?

Yes

The high risk industry is critical for a tool like this since there are so many laws changing and new fraud that we have to keep up. If you have to deal with lots of changing requirements and constantly getting signups from across the world then a tool like this helps keep things in check. We were overwhelmed when we did it ourselves. Digital onboarding is the main scenario and it helps us automate that process.
I think for other scenarios where you need higher assurance it won't always be necessary to use these tools since the checks are not going to catch everything. We decided to do some video calls too when we found that people were still trying to trick the system.