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Unitrends Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for Unitrends are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Reviews

372 Reviews

Unitrends good but, in my opinion, pricey and sales can be aggressive.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Using two of the appliance local backup devices with 3 Tb capacity. these two devices have worked well for a few years. the biggest issue I am having now is that the ability to increase storage in basically non-existent. In my experience, you either pay a rather large fee for new device or pay for a rental unit hardware rental is not my desired format. i have never had enough capacity to make full image backups so I have had to look for another format. I will still continue to use these as a instant short term storage of user data that may need to be restored from a few weeks or months past. i have only had to contact support 4-5 times over the years but the cost of support is rather high from my experience. the push to purchase new SASS or hardware is at even higher premium for a small company.

Pros

  • calling you many time to sell
  • Support was quick and effective

Cons

  • less push for sales with small companies changes will not be made quarterly.
  • need to have the ability to increase storage size relative to hard drive/ storage medium comparable to prices in the markets. your stuck purchasing additional appliances

Likelihood to Recommend

local backup for short term restores its is working great. For us, the price is prohibitive if i want enough space to do a image of a single server. I did have to push back on a sales person that was calling me monthly, I thought it was very overbearing and pushy. when I did talked to support they were able to understand the issue and resolve it quickly. the devices do run well and i have not had any down time big plus for a backup device.

Unitrends is a very good backup and recovery solution.

Rating: 8 out of 10

Use Cases and Deployment Scope

I was using Unitrends as a BCDR solution. It was our backup solution. It allowed me to do backups and then virtualize them, incase I had a server go down. Unitrends did a good job of supporting my companies needs. I was able to sleep better knowing I had an easy to use solution.

Pros

  • It was easy to use
  • Had the features I wanted
  • It was powerful
  • didnt take long to learn

Cons

  • I would say better documentation
  • Support could be a little better
  • Phone support could be a little quicker.

Likelihood to Recommend

Unitrends is a very good backup and recovery solution. It made my life easier. Its quick and easy to use. I liked that it wasnt hard to learn. I was able to catch on easily. Unitrends has good support. It also wasnt the most expensive solution out there too. I couldnt complain too much about the cost.

my backup adventure

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Unitrends Data Center Backup and Recovery in our organization by applying 5 different backup policies.Its ease of use and flexibility are pleasing. In terms of usage example, it can be explained in 3 steps as 1- Local backup policies 2- Disaster recovery policies 3 Cloud site to site backup policies.

Pros

  • UDCB&R can protect a wide variety of systems, including physical servers, virtual machines, cloud-based environments, and even mobile devices. Supports multiple operating systems including Windows, Linux and Unix, as well as a range of hypervisors such as VMware, Hyper-V
  • UDCB&R can scale to protect large, complex environments with thousands of virtual machines and hundreds of physical servers. Optimizes for high-performance backup and recovery operations, leveraging techniques such as parallel backups, deduplication, and WAN optimization to maximize throughput and minimize backup windows
  • UDCB&R includes disaster recovery capabilities such as failover/failback, auto-recovery, and advanced replication. It also includes cloud-based disaster recovery support, allowing users to replicate data to public or private clouds for offsite backup and disaster recovery.
  • UDCB&R provides real-time monitoring of backup and recovery operations with customizable dashboards and reports that provide visibility into backup status, capacity usage and more. Supports integration with monitoring tools such as Microsoft System Center
  • UDCB&R includes a number of security features to protect data both in transit and at rest. Supports encryption of data in motion and at rest, including AES-256 encryption of backup data stored on disk or in the cloud. It also includes features such as two-factor authentication and role-based access control to ensure that only authorized personnel can access backup data.

Cons

  • slow user interface
  • difficult to use interface
  • slow cloud

Likelihood to Recommend

1- It can be an unnecessary cost for small businesses.2- not specifically designed for cloud-based environments3-Hyper-consolidated environments can provide a significant increase in efficiency in data backup and recovery processes.4- In large data centers, this product can ease the workload of data backup and recovery.

Unitrends Data Center Backup and Recovery

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Unitrend takes approx. 400 TB data backup which is faster as compared to the earlier solutions and addresses quick restoration requirements as well.

Pros

  • Faster Back.
  • Deduplication and compression.
  • Backup replication across sites.
  • Takes almost all application backup.
  • Compatible with almost all Operating System.

Cons

  • At times its security creates hurdles while restoring the backup on another system secure.
  • Large space requirement while restoration.
  • Difficult to crack password protected backup.

Likelihood to Recommend

Large data backup, centralized management, and its security are the best fit for any large enterprise.

Unitrends - Reliable and efficient backup solution

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Unitrends Data Center Backup and Recovery for all our backup and disaster recovery needs. We use Unitrends for the whole organization. We backup 9 Windows servers. We also have cloud retention through Unitrends for our mission-critical files and SQL database. Unitrends has been a truly set it and forget it backup solution without near as much interaction needed as previous solutions I have used. Email reports are to the point and don't overload my inbox for each backup, but give me a summary that I can glance at and tell in just a minute if all backups were successful.

Pros

  • Easy setup
  • Easy job setup
  • Easy restore

Cons

  • I find it difficult to see how much space each backup is taking
  • Way easier to just set up to backup files on a device instead of the whole device without getting a warning message

Likelihood to Recommend

Unitrends has a friendly interface that allows for seamless, easy restores and easy monitoring. I can restore files in just a few click with options of either in the original location or to a new location. I get daily emails that show the results of the backups and if any have warnings. From my experience, and lack is that it seems difficult to find out how much space a particular backup is taking. Also, I would like to backup just some files on a device and if I select that I get a warning the the device isn't being backup up completely and no obvious way to shut off the warning.

Unitrends' backup solution saves me 1-2 hours per day.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We backup all of our virtual servers and file shares, sending our critical information to their DRaaS.

Pros

  • Support! Whenever I have needed help, I've received it immediately or promptly.
  • It just works. Isn't that the best part of a backup solution? I never have to think about it.
  • Recovers from a failed backup usually without intervention by triggering a full backup.
  • Costs less than similar solutions.

Cons

  • Scheduling UI becomes difficult to edit when the schedule is busy.
  • Updates are not applied automatically.

Likelihood to Recommend

We have a traditional stack and pretty typical needs as a manufacturer. I have used and evaluated everything out there, but the Unitrends solution fits very well and was competitively priced. I would think if it fits us, it could fit anyone like us with a similar stack.

Unitrends - a no brainer for backup and recovery!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use our Unitrends backup appliance to run nightly backups of all our production servers. These servers run a wide range of services including Hyper-V, Exchange, SQL, and basic file shares. We backup bare metal installs as well as VMs across four branch locations. Our Unitrends backup appliance solves our problem of having safe, reliable backups available in the event of a disaster recovery scenario.

Pros

  • Easy to use UI
  • Reliable backups run on any schedule
  • Dynamic system that can backup virtually anything

Cons

  • Sometimes the UI can become unresponsive and clunky
  • The purchasing process is somewhat difficult, using a 3rd party
  • Notification process of new updates available

Likelihood to Recommend

If the environment is relatively stable and there isn't a lot of data growth, the Unitrends appliance should be able to handle anything you throw at it. It is very diverse in backing up all kinds of systems. With that being said, if you're in an environment where data growth happens very quickly, you may have issues with scalability. These appliances are sized in specific quantities.

Vetted Review
Unitrends
7 years of experience

Great Products, Good Value

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use it for backups and cloud backups across the organization. For us, we have to do end-of-year processes before we can conduct business the following year. This includes creating backups of business-critical databases. We have to keep these for at least 7 years and the Unitrends Data Center Backup and Recovery cloud is one location where we keep these.

Pros

  • On-premises is great because when we lose our internet connection, the backups still function properly.
  • Onboarding was fast and thorough.
  • Chat support is easily understandable. It doesn't seem like they outsource that to other call centers.
  • The pricing beat most other competitors, which was most important to us.

Cons

  • There are 2 different UI's. There have been improvements, so the old UI might have been phased out.
  • There are tunnel issues at times when needing support. Nothing that happens regularly enough though.
  • Sometimes, I have to run a new full backup to get a successful backup to complete.

Likelihood to Recommend

We are a pretty small organization, so I believe it will benefit others like ours. We have about 8 servers and 25 desktops being backed up.

Vetted Review
Unitrends
3 years of experience

Hassle-Free Backup and Recovery System for Everyone

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We’ve been working with Unitrends Data Center Backup and Recovery mainly as our server backup

system and we used it for datastore replication, archive, and instant data recovery

as well. Unitrends Data Center Backup and Recovery works well with multi-domain controllers, and it helps

to separate the main storage and other critical software and run smoothly in

different servers. A trusted backup system is a must when it comes to financial

data and Unitrends Data Center Backup and Recovery always delivers good results without fail. Unitrends Data Center Backup and Recovery virtual appliance helps to back up by running on a completely virtual

environment. Their user interfaces are pretty simple, and it's deduplication

allows us to restore lots of older backups as well.

Pros

  • It has fully automated and customizable dashboards that can run with less administrative attention.
  • It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
  • It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.

Cons

  • Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
  • More flexible subscription plans would be helpful for small to medium businesses to use their services.
  • It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.

Likelihood to Recommend

Application restorations will be tested fully automatically

and measures what the actual recovery time is and what the recovery points are.

It's analysis compliance with service-level agreements and also identifies any potential

threats to data recovery. If the system identifies an issue, then it will

notify the user and will recommend steps for correcting those issues. Unitrends Data Center Backup and Recovery provides fully automated and customizable dashboards which require less

administrative interaction on a day-to-day process.

Vetted Review
Unitrends
1 year of experience

Satisfactory Results From Unitrends Data Center Backup and Recovery

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Unitrends Data Center Backup and Recovery is being used by me and my organization to backup data easily. As with other backup solutions, there is a complex process to backup data. It varies across data types. Despite all that, Unitrends Data Center Backup is easy to use and easier to maintain.

Pros

  • High speed backup
  • High recovery speed
  • Automation backup schedule

Cons

  • In my opinion, there are too many updates to install.
  • Sometimes, there are some sort of problems while backing up data.

Likelihood to Recommend

I have a habit of using my laptop rough and tough every time. This sometimes leads to hardware damage or data loss and this software helps a lot of time to recover data and to upload backup on the server, which lets the data be safe and lets me use my laptop as I want to.