Unitrends good but, in my opinion, pricey and sales can be aggressive.
June 12, 2025

Unitrends good but, in my opinion, pricey and sales can be aggressive.

Micheal Safford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Unitrends Recovery Series Backup Appliance

Overall Satisfaction with Unitrends

Using two of the appliance local backup devices with 3 Tb capacity. these two devices have worked well for a few years. the biggest issue I am having now is that the ability to increase storage in basically non-existent. In my experience, you either pay a rather large fee for new device or pay for a rental unit hardware rental is not my desired format. i have never had enough capacity to make full image backups so I have had to look for another format. I will still continue to use these as a instant short term storage of user data that may need to be restored from a few weeks or months past. i have only had to contact support 4-5 times over the years but the cost of support is rather high from my experience. the push to purchase new SASS or hardware is at even higher premium for a small company.

Pros

  • calling you many time to sell
  • Support was quick and effective

Cons

  • less push for sales with small companies changes will not be made quarterly.
  • need to have the ability to increase storage size relative to hard drive/ storage medium comparable to prices in the markets. your stuck purchasing additional appliances
  • minimal down time
  • high price
  • Simple to use
the backup device web interface is very easy to use and navigate. finding the settings are straight forward and have been easy to understand the impact. I am grateful for the ease of use when i have so many other things to manage it does not take me long when it's necessary.
I started using Unitrends because i needed a backup solution quickly that was easy to setup. Its been used for years because I have not spent time evaluating another solution as our needs were take care of with these. as our company has grown then so has our data growth and need for a larger and larger storage solution. Unitrends is fairly high in costs compared to others and I may still use these as a secondary backup but not one of the primary.

Do you think Unitrends delivers good value for the price?

No

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

Yes

local backup for short term restores its is working great. For us, the price is prohibitive if i want enough space to do a image of a single server. I did have to push back on a sales person that was calling me monthly, I thought it was very overbearing and pushy. when I did talked to support they were able to understand the issue and resolve it quickly. the devices do run well and i have not had any down time big plus for a backup device.

Unitrends Feature Ratings

Universal recovery
6
Instant recovery
9
Recovery verification
7
Business application protection
6
Multiple backup destinations
8
Incremental backup identification
8
Backup to the cloud
6
Deduplication and file compression
8
Snapshots
7
Flexible deployment
7
Management dashboard
5
Platform support
9
Retention options
7
Encryption
8

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